Fifteen Twelve Salon - Toronto Hair Salon

I am very disappointed with my recent experience here. I spent two years growing out my natural, healthy hair and saved up to finally get a peekaboo platinum blonde. I even attached a reference photo of exactly what I wanted. but I left with peachy-brown highlights that looked nothing like it. I also attached a picture of what I left with to show the difference. I was only told after the session was over that it was “impossible” to achieve the color I wanted. Later, over email, she claimed she had explained this beforehand but that never happened. She also refused to provide a refund, and when I asked about a fix, she said I would have to pay full price again. Throughout the entire process, she repeatedly blamed my “hair history,” even though it was not relevant to my current healthy hair. Rather than owning up to the poor service, she placed the blame on me as the client and showed no real apology for the outcome. Never come here to get your hair dyed. I should have listened to the other negative reviews left on this salon.

In a new, large and bright location on College St, my service with Kyle exceeded my expectations. He listened to how I usually style my hair daily along with what products I use, and how I maintain it. He took inspiration from the pictures I showed him but made sure that the cut was perfectly suited for me. I had previous hair colour done, and Kyle also walked me through how the applied colour would look on my hair to make sure that he conveyed the right expectation leading to a wonderful experience overall. My favourite part? A small detail; the reclined sink with a shelf which is so comfortable on my neck (compared to the typical basin sinks at most salons) that I nearly fell asleep.

I recently had an appointment with yuka and she did an amazing job. She took her time and cut my hair kept checking with me throughout the haircut. She gave me tips on how to style it and was really nice overall. Very good experience will definitely recommend it!