Fowler Toyota of Norman

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yi sun

Our original intention was to test drive Toyota RAV4, end up buying this vehicle. Friendly sales person, great sales manager sealed the deal. We feel confidence to buy vehicle from here. This is one of the kind dealership. Gift shop has so many things to offer, Parts is located inside the shop, so unexpected and cute. cafe has simple breakfast and sandwiches. Complementary snacks, the whole lobby decorated so friendly and welcome.

Tips From A Bellman

I recently moved to Mustang, Oklahoma from Las Vegas , Nevada for early retirement. My son suggested Fowler Toyota for Service and we dropped off my 2010 Toyota FJ Cruiser for oil change , other services , and inspection. Ricky Toumbs was my Service Advisor and he was very nice and informative. He contacted me about other repairs and services that were recommended and sent me a form to check off what I wanted done and what I didn’t want to do at this time with prices for each item. It’s not cheap getting things done at the dealership , but Ricky gave me a Military Discount and good price for the items I had repaired or serviced. I went to a 4 wheel drive service shop in Las Vegas before I left that was highly recommended and had good reviews. Well turns out they broke a bolt from my skid plate and others were missing and didn’t tell me and I only had one bolt holding it on for my drive from Vegas to Oklahoma with my SUV loaded and a hitch carrier mounted on my rear bumper with a heavy box on it. If that one bolt would’ve came off while I was driving 70mph down the highway I most likely would’ve crashed and been injured or killed ! Unbelievable ! So , those thread holes had to be rethreaded and one broken bolt in frame had to be drilled out and rethreaded. Synthetic Oil Change , PCV Valve replaced , 4 wheel alignment , 4 wheel drive service ( change gear oil for front and rear differential , transaxles , and transfer cases ) , rear brakes and rotors , after Taxes and Discount came out to $1001.00 . I was figuring about $1,400. Yes an expensive trip to the dealer , but I do recommend seeing Ricky at Fowler Toyota. My son had already told me about some bad shops in the area so it’s good to know someone who already knows about those places. I’ll be back in the Spring for a Tuneup.

James Reeves

Update: It'll be fixed. My wife recently took her pristine, just purchased, 2022 Toyota GR86 (new to her) to Fowler Toyota of Norman for a recall repair on January 16th. She had a 9:30 AM appointment, and the service took over two hours, which is unusually long since taillight swaps generally take half-hour each, max, and far less for someone who knows what they're doing. The issue was non-working turn signals, which required replacing both taillight assemblies. Unfortunately, during the procedure, the technician (listed as Jesse on service repair order 16461887/1) clearly struggled with the driver's side taillight. This resulted in multiple scratches, some deep, on the rear bumper cover, right along the outer edge where the taillight sits and below the taillight. The worst of the damage goes through the paint and clear coat into the plastic itself, these are not light surface marks that will "buff out." This is especially frustrating because my wife works at a trusted body shop that sources parts from Fowler, and she's heard customer stories about body damage occurring at this dealership. For that reason, she specifically requested that her workplace handle the taillight swap. They said that because it was a recall repair they could not accommodate. Sadly, the very thing she feared happened during this recall visit. We have clear proof: Video from the day before the appointment (when she was showing the exhaust) shows no damage. The bumper was flawless with no scratches or pits below or around the driver's side taillight. This is seen at the start of the video. I have attached two still images out of the video since no matter how short I make the video, I am unable to upload it. Close-up photos taken after pickup that document the fresh damage. If Fowler reviews their shop cameras from the service bay and compares intake photos of the vehicle, it should be obvious when and how the damage occurred. The technician would have known immediately, and this should have been reported to his supervisor and to my wife on the spot, not left for her to discover when washing the car. It is completely unacceptable for a dealership to cause this kind of preventable damage on a nearly new, 10,000 mile, extremely well-kept vehicle during a routine recall fix. We're extremely disappointed and hope Fowler steps up to make this right. I will absolutely update this review with the result.

Tim Good

I recently had the pleasure of working with the fine folks at Fowler Toyota. From the first contact with the salesman Alec Stand it was apparent to me that they actually cared about the customer. He was extremely personable and knowledgeable about his product and current inventory. I explained exactly what I was looking for and even though they didnt have it at that moment their was no pressure to put me in something similar or lesser than what I wanted. The sales manager Hieu also greeted me, and made sure my experience was a positive one. Their communication is on point as well, at no point did I feel neglected or forgotten while working with the team, if anything I felt like the highest priority receiving timely and useful open communication from the sales team all the way up to the management. The next day they found something that fit my needs and I had the great pleasure of working with Tre Haywood, who was also amazing! A great person and a hard worker who again made sure I was getting what i wanted and making the experience one I wont be forgetting. Though ultimately I chose not to purchase a vehicle from them at this time, I felt compelled to share my experience. A no pressure sales approach, and a genuine neighborly attitude is all I saw at Fowler Toyota of Norman. These folks make the usual grueling process of car buying seem like a walk in the park. Will be back again.