Fox Garage Services Ltd

I had a very disappointing experience with Martins of Camberley regarding a 24-hour test drive booking for a Volkswagen Tiguan. I booked the test drive on Thursday 22 January for Wednesday 28 January at 9:00am and arranged time off work specifically for this. At 8:30am on the morning of the appointment — just 30 minutes before it was due to start — I received a call to say the test drive had been cancelled because the vehicle had apparently been sold overnight. I find this explanation hard to believe, but regardless, cancelling at such short notice shows a complete lack of respect for a customer’s time. I was given no alternative vehicle, no meaningful apology, and no attempt to resolve the situation. This test drive was booked for a genuine reason. I previously owned a Volkswagen T-Roc and am now actively looking to purchase a hybrid vehicle, having owned a hybrid Range Rover in the past. The Tiguan is exactly the size and type of car I am currently in the market for, so I am a serious potential buyer. Unfortunately, this experience made me feel that my custom was not valued at all. I went out of my way to accommodate the appointment during a busy working week, and the way this was handled was poor. There are many other brands offering similar vehicles, and this experience has made me reconsider where I spend my money. I would expect far better customer service from a Volkswagen dealership.

Really impressed with Camberley VW, I recently sold my car through Car Wow and Luke came to collect my car. He was very polite and made the whole process really easy and my money was in my account straight away. Highly recommend Luke and Camberley VW.

I recently purchased a VW Golf from VW Martins for my wife , and the service I received from Phil was truly outstanding. From start to finish, Phil was professional, knowledgeable, and genuinely helpful. His level of customer care was unlike anything I’ve experienced before. He took the time to ensure everything was clear, smooth, and stress-free. Thank you, Phil, for making the whole experience so positive. I wouldn’t hesitate to recommend both Phil and VW Martins to anyone looking to purchase a vehicle.