GoodLife Fitness Burlington Appleby Crossing

Very clean and modern gym, went in a few Friday’s ago for a late night workout and it was very good to say the least. Only thing I found weird was the change rooms were upstairs lol, honestly after a long workout I don’t want to climb 20 flights of stairs but I guess that’s the after workout cardio. 10/10 recommend.

Some staff at this location clearly need customer service training, especially when answering calls. I’ve been an Ultimate member since mid-2024. After not going for a couple of months, I decided to cancel until I get back on track. When I called the Appleby location, the male staff member who picked up was flat-out rude. I don’t recall his name, but during the short three-minute call he was dismissive, reactive, and made no effort to make me feel welcomed. I was polite the entire time, so there was no reason for that kind of attitude. It left me feeling like my loyalty and membership didn’t matter at all. The gym itself is decent, which is the only reason I’m giving three stars instead of one. Machines are generally maintained, but the gunked-up handles are a recurring issue and always leave a bad impression. When I used to go after 11:00 pm, the staff I dealt with were professional and decent, so this latest experience was especially disappointing

Chris in management is friendly, fun to talk to and very helpful. Shout out to Jordan - he’s a great personal trainer! All the staff there are great and friendly