Great North Dental

As someone who spent the last 12 years avoiding the Dentist because of bad experiences as a child, to say I was anxious about going again would be an understatement. Great North Dental came highly recommended to me and I'm thrilled to announce that I literally cannot say enough good things about this entire practice. Every single person that works there is patient, friendly and informative. While up-keeping an extremely clean and beautiful space, the people at Great North Dental genuinely care about providing a positive experience for everyone. These girls took me from showing up in tears to now coming into my appointments smiling. The work these people are doing is literally life changing and I'm looking forward to getting to smile with confidence again in the near future! Thank you Great North Dental! 🦷

I'm disappointed with the customer service I received at Great North Dental. As a new patient, I was very clear from my first visit that I only wanted work done that would be covered under my dental benefits. I repeated this concern multiple times and was told they understood. After my initial consultation, they recommended several fillings for cavities that weren't causing any pain or issues. I agreed to schedule appointments only because I had confirmed my coverage requirements with them. At my last appointment, I was informed that I owed nearly $600 because my insurance had reached its yearly maximum. This came as a complete shock, as I had specifically asked them to monitor my coverage throughout treatment. Now I'm facing a significant unexpected expense and cannot receive any dental care, including routine cleanings, for the remainder of 2025. While I understand patients bear some responsibility for knowing their coverage, good dental offices typically track this information for their patients throughout treatment - especially when the patient has explicitly expressed this concern multiple times. A simple insurance verification before each appointment could have prevented this situation entirely. The lack of communication and follow-through on something I made clear was important to me reflects poorly on their customer service practices.

Dr Ruchi and her staff are lovely. She has a very calming and caring demeanour always checking to make sure the patient is comfortable. This helps to ease the stress and anxiety of dental procedures.