Gresham Jewellers

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Ala HR

For my third stop in my Rolex journey, I visited Raffi Jewellers at Square One. I had a booked appointment, and when I arrived, I was paired with Vicky. She was polite and professional throughout. I had the chance to try on a couple of beautiful exhibition pieces, including the GMT Master II “Bruce Wayne” with an Oyster bracelet. Even though I originally had my heart set on the Jubilee, it looked so good on me that I genuinely considered getting it as is and possibly adding the Jubilee bracelet later on. She also brought out a mint green Sky-Dweller which looked even better than I expected. The dial was even more impressive in person, and it is definitely something I would consider for a future purchase. I explained that I was looking for a daily timepiece, which is why the GMT caught my eye. But with the way the market is right now, it seems genuinely difficult for ADs to allocate these models, even when they would love to help. That said, Vicky made the overall experience smooth and respectful, both during the visit and in her follow up communication. A solid third step in my Rolex journey. Looking forward to what comes next. 🌝 Happy Thanksgiving! 🍁

Natanel Elancry

First and foremost, I want to thank Fadhel — an absolute legend. I came to him hoping to get my very first Rolex, and he turned that dream into a reality faster than I ever could’ve expected. He sourced an absolutely stunning piece and took the time to walk me through every detail, helping me truly understand and appreciate the watch. The level of care, knowledge, and professionalism he showed was far beyond anything I imagined. This was an exceptional experience from start to finish. Here’s to many more timepieces in the future. If you want someone who truly takes care of you, knows the brand inside and out, and has experience working all over the world — ask for Fadhel!

Herman Man

I recently purchased a Rolex Yacht-Master and worked with Joanne and Andrew through the process. Joanne was knowledgeable, genuine, and hospitable offering sage advice and recommendations. Acquiring a Rolex is never easy but Joanne was transparent and professional throughout. Andrew delivered the watch, he was equally impressive—thorough, patient, and meticulous in explaining every detail about the timepiece. Together, they made the experience seamless and enjoyable from start to finish delivering top-tier service and expertise. I couldn’t be happier!

GUO David

I had a wonderful experience at this store. Vicky was not only professional, but also very passionate and patient. She took the time to introduce the watch to me in detail, explaining its features clearly and answering every question I had without any rush. I really appreciated her genuine attitude and excellent service, which made the whole process enjoyable and stress-free. To my surprise, she even offered me an extra gift, which felt very thoughtful and generous. Overall, I’m extremely satisfied with my purchase and the customer service here. I’ll definitely be coming back again next time and would highly recommend this store to anyone looking for a quality shopping experience