Griffin Jewellery Designs - Burlington Centre

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Donald Gray

The walk through and purchase of the ring and placing the custom order was seamless, everything about that was smooth and easy. The ring itself turned out gorgeous. My beautiful lady said yes. But that’s about all the good regarding the purchase. I was told multiple times that my engagement ring would be ready for pick up no longer than 2.5-3 weeks after the date of purchase. I got a phone call 3 weeks after my purchase date asking what size the ring was supposed to be and when I needed it by. I didn’t get my ring for another 2 weeks after that, and when it was finally ready I was called and told there was an issue with the ring where their jeweller “accidentally”buffed out the heart that interlocks the band and the engagement ring. How is that even possible? This is the biggest and most important purchase of my life, and it felt like there was zero urgency or care regarding it. Not only was I given my ring weeks after I was supposed to get it, it wasn’t even done properly. There was no offer of compensation either. I would not recommend using Peoples for any jewelry needs, especially not for anything important. ^ that was what I had originally had typed up as a review. I held off on posting as they attempted to make things right by offering a few options I could entertain after I voiced my displeasure. I ended up settling on them making me a custom pendant for my fiance, “free of charge” they said. They got the pendant made up a few weeks later, and tell me that I now have to purchase a chain from them, and then they’ll send it back to the jeweller to get the pendant permanently placed onto the chain. So not only did you mess up the most important and biggest purchase of my life in multiple ways, you want me to pay for the piece you’re supposed to be giving to me as an apology. How in the world is that considered compensation? The company gets rewarded, the manager gets commission, and I get more money taken out of my pocket? After paying for a wedding ring in full with cash that was both egregiously late and not done properly? After I had said that it was unacceptable to expect me to pay anything they then take the pendant back, add a “bail” to it so I no longer have to buy a chain from them and can attach my own. So I ended up getting my (incredibly tiny, smaller than pinky nail) pendant, but the cognitive dissonance and/or audacity to try and make me give them even more money after their screw ups is insane. This was supposed to change my review and how I felt about People’s, but it left it exactly as it was. 1/5 stars. Go anywhere else to get your engagement/wedding rings. I kept all emails for proof of timelines and promises made/broken. I do not expect anything else from People’s by doing this review, I’d just like to inform people so they can consider somewhere else so they don’t have to deal with stress that I had to

Charlene Beaton

I cannot recommend Peoples Jewelers, Burlington mall highly enough. My experience there was absolutely outstanding, and they truly went above and beyond to help me. I had previously purchased a piece of jewelry from another store and was encountering some issues with it. Feeling frustrated. I decided to visit People's Jewelers in Burlington mall to see if they could offer any guidance. From the moment I walked in, I was met with incredible professionalism and genuine warmth. The staff was immediately empathetic to my situation, listening carefully to my concerns without any judgment. They were incredibly helpful. Even though I hadn't purchased the item from them, they offered practical solutions and genuinely cared about making sure I was happy. Their knowledge was evident and their approach was both professional and deeply caring. They didn't just solve my issue, they made me feel valued and completely at ease. Thanks to their expertise and compassionate service my problem was resolved, and I left feeling incredibly satisfied and genuinely happy. This level of customer service is rare and truly commendable. I will absolutely, without a doubt, be returning to People's Jewelers, Burlington mall for my future jewelry needs. They've earned a customer for life.

Alvina Siddiqi

I had the pleasure of being assisted by Amy and I must say her customer service was outstanding. She was incredibly professional, kind, and patient throughout the entire interaction. She took the time to understand my concerns and resolved everything efficiently. It’s rare to come across someone so dedicated and courteous—Amy truly made the experience smooth and stress-free. Thank you for going above and beyond!

Riyad Hossain

I went to purchase a gift for a friend of mine.This is the best experience I have ever had! Amy was so kind, patient and knowledgeable enough with all the questions I had. She treated me like a family and made sure I had a wonderful experience purchasing gift. Thank you Amy for giving me a smooth process to getting a nice gift. I will definitely go back if I have to purchase a jewelry gift in future.