GVRD Roofing Inc

Called them to repair an emergency leak in the upstairs bathroom roof. I explained the situation and was quoted 'a couple hundred'. They sent someone over within a couple hours (this was the weekend too, I was impressed). The guy came, took a look, found the hole in the roof (and 2 others), and told me he could seal them. I asked if he could also tarp one of the areas as well. He said he could, though he didn't think it was necessary. I asked him what the cost would be, and he said '5 or 6 hundred, though I'm not really the pricing guy so I don't know'. I mentioned the original guy we spoke to thought it would be a couple hundred but the guy on-site explained since it's more work than they thought so it would be more. I agreed, and he did the work (and covered one of the areas with a tarp I bought). He left after less than 2 hours. The next day I got an invoice for $1200, with no line items for what labour cost, materials, anything. Just $1200 and a couple lines of descriptors. I called to ask about the massive discrepancy and he said 'oh, that what the on-site guy said to charge... I guess I'll talk to him again' which didn't instill confidence in me. He sent a revised invoice for $750 a little later. I'm glad it's not $1200 but I would encourage anyone working with GVRD Roofing to get a quote in writing, and also sign off on work to be done with a quoted amount. To be clear, the roofing work seems fine (and I'm glad they were able to come so quickly), it's just the quoting and invoicing that I have a problem with. Paying 3.5 times the amount quoted over the phone, and still more than the on-site guy's estimate doesn't feel great.

About one year ago, GVRD replaced my house’s touch-on roof which is still under a 12-year warranty. In late October (2018), a piece of fascia board around the chimney fell off from the roof. I called Chris, the owner of GVRD Roofing, with my cellphone a couple times but no call was returned. Then I sent him a couple of SMSs and followed up with an email with a picture of the fallen fascia board a week later, and again there was no reply from him. I then called him from my land phone with its number blocked at the receiving end, and this time Chris answered my call and thought I was a new customer. I told him the problem, and he said that he would send someone to fix it next Monday. I sent him a reminder in the following Monday morning. I waited all day but no one from GVRD showed up. Due to the heavy raining was coming next day, I had to use whatever glue I have in my garage to attach the fallen fascia board back to the roof in that late afternoon. Afterward, I asked him to send someone to examine/fix the problem properly a few times, and finally he sent me a message that he would send someone to fix the problem. However, no one showed up again. I sent the last request to Chris on February 1st, 2019 and mentioned that if he doesn’t send his guy to fix the problem, I will write a review about this complain. No message returned from him before I post this review. If he doesn’t want to fix something broken within a year, what is a 12-year warranty for? (18 Mar 2019) Comments on Chris' response: 1. I received no message from you either from my answering machine, SMS or email. Shouldn't you let me know which date and what time your team member came when I was not home? 2. In a professional manner, isn't it a courtesy to inform your customer before going to his house so he will be there to wait for you? 3. Is this the way you deal with your customers for warranty/after-service works by communicating through Google Reviews? 4. Because the sheet metal was not done properly the first time, that was why it fell down. Under warranty, it should be repaired in the way you installed it before and you should not charge for the repair. Period. (24 April 2019) Two weeks ago, finally someone from GVRD came to resolve the problem. The roofer spent about 5 minutes to inspect the problem and applied proper sealant along the gap between the chimney and the sheet metal.

2022: When I noticed a leak in my bedroom, I contact many roofers. Most did not get back to me. A few told me they were so busy, they had to turn customers away. GVRD Roofing stayed in touch with me and sent Marcos as soon as he had a spare moment. The repair took only 10 minutes, but I am so grateful to have it done. Marcos also said if I have any further problems, to just let him know. It was an overall excellent experience given the very difficult time we are having in BC right now with excessive rain and storms. I recommend GVRD Roofing Inc and thank the team for taking care of my roof. 2024: Because of the great service I got in 2022, when my roof leaked again this year, I contacted GVRD. Another amazing job. Roof leak is repaired and at the same time, the team replaced some broken vent and plumbing stacks and cleaned the moss from the roof for a very fair price. I hope my roof will hold out for another ten years. Thank you. I highly recommend GVRD Roofing Inc.