Hamilton Health Sciences

The culture is of service and empathy. There are few things here and there, but overall you should expect a high quality of care. You can expect a highly dedicated team that supports children's wellbeing as well as families. Very supportive atmosphere.

Excessive wait times with 0 communication. Nurses standing around the desk chatting and not checking on patients, super frustrating. Triage nurse Elaine was super helpful and made sure that my concerns with 0 communication from er staff were heard and dealt with.

I feel completely misled and taken advantage of during one of the most stressful times in my life. My daughter was admitted to this hospital and we were placed in a semi-private room without our request or consent. Over 36 hours later, a staff member handed me a form, presenting it as an insurance claim. While my daughter was in surgery and I was caring for another child, I signed it, believing it had nothing to do with choosing or requesting a room. I even indicated on the form that I preferred a ward room if a semi-private one wasn’t available, clearly showing I was trying to avoid additional charges. Later, I received a bill. The finance department admitted it is their responsibility to explain the process—but this was never done. Instead, I was left with a charge I never knowingly agreed to. This experience has seriously damaged my trust in the hospital’s administrative practices. Patients and families deserve clarity, honesty, and compassion—not to be misled during moments of vulnerability.