Hastenway Shipping L.L.C

I recently worked with MSC for the urgent clearance of our bulk shipment, and overall, my experience was quite positive. The customer support team was responsive and helpful in answering all my queries. They provided clear instructions regarding the clearance process and ensured I had all the necessary documentation. We are especially grateful to Ms. Rochelle and Ms. Rhocel from Imports Team, who occasionally provided us with updates until we settled the issue. Keep it up! They were able to complete the clearance process within the expected time frame. I found their tracking system to be highly reliable, providing real-time updates on the status of the undelivered containers. There were some minor issues with invoicing that required extra attention. It’s important to double-check the details to avoid delays. Despite having some minor communication & documentation hurdles were encountered, the company’s professionalism and efficiency overall made up for it.

As there are waves in every business, we all have to thrive together to make it happen! Working with MSC Dubai has been a truly very good experience. Their team demonstrates exceptional professionalism and attention to details at every stage of the shipping process. The staff is highly cooperative, ensuring smooth communication and direct resolutions to any queries, if any. MSC Dubai consistently delivers outstanding support with Online Delivery Order via Dubai Trade. Their operational excellence sets them apart as a trusted partner in the logistics industry.

I was completely impressed with their professionalism and customer service. Especially Ms. Rochelle very helpful all the time and proactive in all import related enquiry and provide exceptional customer service. I am very happy and satisfied to continue business relation with MSC import team service.