Henry's Camera

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Nick Brayford

Absolutely terrible experience all around. Purchased a three-piece sectional. When it was delivered, there was a massive hole in the side of it. They also delivered two of the pieces of the sectional brand new and one piece from the couch that was on the show floor so the couch cushions do not match as one piece of the couch is all worn-in and the other two are brand new and stiff. Customer service has been completely non existent. It’s been a month and I still don’t have any idea if they will be sending me a new piece to replace the show floor one and fixing/replacing the hole in the couch. It started by me having to email them photos, and when I called them after 2 weeks I was told “the photos aren’t in the correct format so we can’t open them”. Were you not going to call me and tell me that?! Now it’s been two weeks since that phone call and I resubmitted the photos and still haven’t heard anything. I went into the store last weekend and was told that they would send an email to the general manager to follow up with me on Monday. Nothing. Luckily this was the only thing I’ve ordered from them, because I will be furnishing the rest of my house elsewhere.

Ryan Naar

Teppermans, thank you! Eric and Demethera were both very thorough. They both listened to my needs, and they problem solved very well. Eric helped me to find the best couch for my needs, along with some gray matters recommendations. He listened and was attentive. Demethera was thorough and calm on the phone for my financing. She said as very clear on what I was purchasing and each part of my agreement. The selection at the store was great, with plenty of deals. Thank you! Ryan

Jennifer White

Warning to anyone considering Tepperman's products. I bought a chair just 13 months ago with an extended warranty, and it’s already falling apart. I was told I’d have to pay to get it fixed- warranty or not. Instead of paying $500 they offered a deal for me to pay $200. Poor quality, no accountability! Think twice before buying.

Troy Beaudan

As stated in other reviews, the in-store experience was to be expected - everything afterwards has been a nightmare. Terry, who worked in Sales at the time of purchase, was incredibly helpful and straightforward. Anyone else I have spoken to in the past 6 months has been a waste of time. For context; I placed multiple orders in December in order to furnish my new home. I was given ETA's on order delivery times, a few items were on back order and wouldn't be arriving until end of January/early February, which I was fine with. Within the last 6 months, Terry relocated into the warehouse and apparently that derailed one of my orders. I have been told "end of month" every month since January in regards to one of my orders, and as of this week I've been told "sometime in July". Along the way, they forgot to include a rug in one of my deliveries and I had to go pick it up myself. Customer support is practically non-existent. When I went in to pick up the rug, I spoke with customer support to address the missing remaining items (mid March). I was told since Terry had relocated, there was no sales rep associated with my order and that it would be taken care of that day. I was also told my remaining furniture would arrive end of April. I called this week to be told ONCE AGAIN that no one was associated with my order and that it would be "taken care of right away". When I told them this was a broken record, they apologized in the same monotone attitude I've dealt with for 6 months now. The furniture I have received has all been great, except for the coffee table which came slightly damaged (again, apology with no offer of compensation). The delivery teams were fantastic and ensured furniture would fit, we even had to shimmy a couch through my basement window! They were a pleasure to deal with. I highly recommend buying elsewhere, I purchased from nearby competitors for other furniture around the same time and had zero issues with any of them. Anytime I've asked about compensation policies regarding my issues I've been told all they can do is issue a refund and cancel the order. The issue is I have a dining table but am still waiting for all the chairs that match the table, so I'm just stuck at their leisure until they decide to tell me another random ETA and apologize. Only reason this is 2 stars instead of 1 is because of Terry and the delivery teams. Shop elsewhere.