Heritage Furniture Trenton

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Lisa Hayden

Heritage furniture has some beautiful, beautiful pieces of furniture ! I wish I had known of them years ago!! The service was great. The staff was great! Mika went above and beyond to make sure that everything we were looking for in a sofa was going to be a good match for our requirements. The prices that you see marked are all tax included which is perfect as you know exactly what you are paying . Thanks again Mika!

Claire Kehoe

My husband and I went into Heritage to purchase a leather couch. Meeka was helpful and knowledgeable. While showing us a few sets, we mentioned that we had purchased our current sectional from Heritage and were not happy with the quality of the upholstery and looking at replacing the furniture we had bought just 18 months earlier. Rather than sell us more furniture, he ordered us new seat cushions to replace, completely free. We were impressed with Meeka’s customer service. He went above and beyond for us! We will definitely go back to Heritage and Meeka for all of our furniture. Thank you!

Alison Young

I recently visited Heritage as an old coworker of mine, Karen, now works there. She’s spoken so highly of the store, and because I think so highly of her, I wanted to stop by and support her in her new role. From the moment I walked in, I was impressed by the quality of the furniture and the great sale that was happening. I was also fortunate to be helped by a Meeka Browning who was personable, kind, and genuinely relatable, which made the experience even better. Overall, it was a memorable visit, and I would highly recommend Heritage—as well as Meeka, Karen, and the rest of the team—to anyone looking for beautiful furniture and exceptional customer service.

Brianna Miller

I am actually quite upset to write this review as Heritage Furniture was always the first place I’d go when I needed to purchase something new. My fiancé and I went into Heritage to purchase a new bed set and possibly an adjustable bedframe (we weren’t 100% sure on purchasing on the adjustable bedframe yet) We ended up finding a bed set we loved and we also found an adjustable bedframe that we were told could be returned if we did not love it. Since we were already not 100% sure we would love the adjustable frame my fiancé made sure to ask the sales person multiple times if it could be returned just to make sure and the sales person confirmed each time it would be returnable. Fast forward to 11 days after the frame was delivered, we decided we did not love it and would like to return it. I had emailed the sales person to remind me of the return policy as I couldn’t remember if he had told us 30 or 60 days and I wanted to make sure it was taken apart and returned within the time frame. The sales person emailed and mentioned he would talk to his manager, I was confused by this as all I asked for was the return policy again and wasn’t sure why his manager needed to be involved. After no response for several days I sent a follow up email in which I had received a response from the manager stating the frame could not be returned as it was a special order. I responded that unfortunately that is not what we were told when purchasing the item and I’d like to find a resolution. I received no response to this email. My fiance called heritage on a Monday and asked to speak to the manager whom told him she would see what she could do and would call him back by Thursday. No call on Thursday so my fiance calls back the next Tuesday asking to speak to the manager again and his name and number was taken and told again he would receive a call back and never did. He calls back the following week and a 3rd time his name and number were taken for a call back. Another few days pass with no call back and I receive an email in response to my initial email I sent that was ignored several weeks ago stating that the return policy was posted on their website and that the product had to be returned within 7 days unused and unopened and that there was nothing they could do. I replied to this email and stated that I would like to speak to someone higher than herself as it was an employee error that made this an issue and I need some type of resolution again. (I wouldn’t have thought to have to check online for the return policy when the sales person was reassuring us onsite when we bought the product that we could return it) I receive a response to my email stating that she was the manager and she had spoken to owner about this situation and reiterated the return policy as she stated previously. She mentioned she could give a 50% refund if we returned the item because that is what they would be able to sell it for as used. I replied to this email asking again to be contacted by someone other then herself and have not received an email since. This manager did not acknowledge the mistake from the employee once. I do understand that employees make mistakes and this is why I haven’t named anyone but I also believe in a company recognizing and fixing an error on their employees behalf. We would still loose out on over $500 due to this error even with the 50% refund. I am hoping that someone sees this review and can contact me directly to help rectify this issue. - Response to owners response It is unfortunate that you have seen my ask for help as conniving and feel that we are disingenuous. I’m sorry that your staff have given you false information and therefore you have lost loyal customers and any potential gain from word of mouth down the road.