Hertz Car Rental - Beaverton - Southwest Farmington Road

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Christina M

Ive never felt so baited and switched. I went online to expedia and the ap wasnt working to book the appt so my full size suv went from $205 to $237 when i drove down to book in person. It was a good deal. I got there for pickup and she says we have your minivan ready. Umm no i booked a full size SUV. She says well we put you in a minivan. I said an AWD Full size SUV and a mini van are two different cars. She says well we have a Yukon if you want to upgrade. Well im goin over mountain passes so do i have to pay for the full size i already rented? And if so how much? Yes i did. FIRST bait and switch. I upgraded as i needed it and it was still less than Enterprise. Then is the insurance per day fiasco. Which online says $15/day i have a picture! She says its $70/day! So no. THEN we go to add my husband to drive well thats $15/day! Seriously?! Are they going to charge me for seat belts and tires too? Ive never had to pay for an additional driver before. THEN im offered the cheaper gas if you pay through them. Ive rented from prior places that will just charge you the $3.50/gallon upon return to hit full. Nope i return the car and shes charged me prepaid the full tank and i have a half a tank. Needless to say I will NEVER book Hertz again. Its like Spirit airlines but worse.

R Taylor

My Gold information was not visible to the employee, even though I rented after logging into my profile, so something is not quite right with their systems or process. Nonetheless, it was fast to check in and check out. Good car. No issues. I'd rent here again.

Daniel Millan

Terrible Service, False Accusations, and Unjust Fees We had a deeply frustrating experience returning a rental car to the Hertz location in Beaverton after picking it up at the Portland airport. Upon arrival, no one even asked for my name or any return details. A blonde employee took the keys and went to inspect the car. A few minutes later, she returned with another employee—who appeared to be a friend—and claimed they had to charge me a $250 smoking fee. This was completely absurd. Neither my wife nor I smoke, and we certainly did not smoke in the vehicle. In fact, my wife has asthma—she wouldn’t even be able to tolerate being in a smoke-filled car. I immediately explained this and asked to see the supposed “ashes” they claimed to find in the middle console. The employee refused to show me anything and simply repeated the claim without evidence. I checked myself and saw absolutely nothing. I even offered to be tested for smoke exposure and mentioned that the scent may have been from Peruvian food we had the day before. The car was only in our possession for three days, and the idea that we’d somehow smoked in it during that time is completely unfounded. Still, I was told I either had to pay the fee or pay to have it cleaned to “remove the smell.” I refused, as there was no smoke smell caused by us to begin with. Later, I returned with the car freshly aired out and sprayed with Febreze. This time, an older bearded employee claimed it still smelled like smoke and insisted the fee would remain. My wife reminded me that when we first got the car, it already had a faint smoke odor—which she didn’t mention earlier because we didn’t plan to use the car much, and assumed it had been cleaned to Hertz standards. Clearly, it wasn’t. It’s also important to note that I have a deviated septum, which makes it difficult for me to detect smells in the first place. To me, the car smelled completely fine. But this raises a major concern—what if someone who is alone and has similar difficulty identifying smells picks up a car that already smells like smoke? How would they defend themselves against a false accusation when Hertz provides no objective way to test or validate the claim? The system is set up so that the customer’s word means nothing. You’re guilty until proven innocent—and there’s no way to prove your innocence. Out of frustration, I took the car to the Hertz location at the Hillsboro airport. There, I explained the situation to a much more professional and reasonable staff member. She looked up my record and confirmed there was a note in the system stating the previous renter had already reported the smoke smell when they received the vehicle. She even mentioned that another customer had come in just two days earlier with the same complaint, after renting from the Portland airport. She believed it was likely a cleaning issue at the Portland location—which makes complete sense, considering the pattern of complaints. I appreciate the help I received in Hillsboro, but I strongly urge others to avoid the Beaverton Hertz. The staff there was dismissive, unprofessional, and made baseless accusations without verifying information or providing proof. Once an accusation is made, it’s your word against theirs—and they seem to operate under the assumption that the customer is guilty. I even spoke to my Uber driver after the return—he also shared that he’d had a terrible experience at this same location, involving the same three employees. That says a lot. If you value honesty and professionalism, steer clear of this Hertz. The staff lacks integrity, and you could easily find yourself being charged for something you had no part in—unless you have video evidence of every moment you had the car. Not worth the headache. I will be sure to add pictures of the supposed “ashes” in the middle console(but as you will see… there is nothing there except the regular car dust/lint/food crumbs).

Chyvonne Jeter

Reserved a mid size sedan online and when I arrived, they offered me a compact with no other options even though the compact size was cheaper in price. Instead of trying to offer me the next size up, they wanted to charge be $28 extra a day for a car I could literally still reserve on their website for $2 more a day. I’m also a presidential circle member and still was offered nothing. Will not return.