HomeRiver Group Chicago Property Management

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Gabriella DeFrance

I recently spoke with Ren Agustin in customer service. While she was very friendly on the phone and seemed as if she wanted to be helpful, my actual experience left me incredibly disappointed. During our call, I explained the billing issue and specifically asked her to send me an email outlining what we discussed — including the exact amount owed — and she agreed. She also said she would contact the property manager on my behalf, as I had made it very clear that I did not want to communicate directly with him. However, as soon as I got off the phone, I was suddenly locked out of the system and unable to access any of my accounts. When I did receive an email from her, it was one of the vaguest emails I’ve ever seen. It contained none of the details we discussed, no balance information, and simply directed me right back to the property manager I had asked her multiple times not to send me to. This type of service is unacceptable. If I owned a property, I would never trust this company to manage it. The communication is poor, accountability is nonexistent, and the handling of tenant concerns feels dismissive at best.

Jamika Bouler

This is by far the worst experience I’ve ever had with a property management company I found mold in my 7 year old sons room who has severe asthma I called and submitted multiple work orders they then sent a plumber out who broke the entire wall found the leak and left it exactly as shown on the pictures I called for atleast 2-3 days because I also noticed swarmers staff hung up on me and never responded to any of my messages remind you I’ve only lived here a month now I have no place to go after putting all of my money into this house for me and my small children

Donald Clark

I own a small vacation rental and was struggling to keep up with guests and maintenance. Found this property manager and it changed everything. They took over the bookings, guest communication and even the cleaning schedule. Now everything runs smooth and I barely have to do anything. They helped me improve my listing too and I’m now getting more bookings than ever. The only hiccup was a late check in once but they fixed it quick. They know the market and helped raise my nightly rate without hurting demand. If you’re overwhelmed managing your rental this is the help you need. I can finally enjoy the extra income without all the stress.

Msmeechie Mack

I’ve been in this house for 6 years never experienced anything like this before.Lack of communication with property management. Ceiling in basement fell due to water leaking from ceiling. Molded old pipes nothing was replaced just put up a board. Now getting tub replaced it’s been over 2 months now. They hired a subcontractor and he installed the tub & tore the wall bathroom still not finished. Mold in laundry room sinkAll they do is come take pictures I’ve even sent them pictures.