Hotel Palm Grand - Naraina New Delhi

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Vivek_7447

Dear friends,|I had a very disappointing experience at this waterfall hotel,Delhi Paschim Vihar area. The cleanliness and hygiene standards were far below expectations, and the room was not properly maintained. The service was extremely poor—staff were unresponsive and unhelpful when issues were reported. Basic amenities were either missing or not functioning, which made the stay very uncomfortable. For the price charged, the quality and service provided were unacceptable.|Even after contacting the hotel manager directly, there was no satisfactory support or solution provided. The attitude of both the reservation staff and the manager was very poor and unhelpful. Such lack of professionalism and customer care is unacceptable, and I would strongly advise others to think twice before booking here.|I was shocked to find that the food and drinking water provided by the hotel were past their expiry date. This is a very serious health and safety concern. Serving expired items shows extreme negligence and lack of care for guests. Such practices are unacceptable and raise serious doubts about the hotel’s hygiene and management standards.|My stay was very uncomfortable as the room AC was not working, and despite informing the staff, no timely action was taken. The room service was also extremely poor and unresponsive. Such negligence in basic facilities and guest comfort is unacceptable for any hotel.|During my stay, the hotel lift was not working, which caused a lot of inconvenience. Despite raising the issue, no proper solution or assistance was provided. For a hotel, having a functional lift is a basic necessity, and this failure reflects very poor maintenance and management.|The reception staff’s behavior was very disappointing. Their communication was unprofessional and the way they spoke to customers was rude and disrespectful. Reception is the first point of contact in any hotel, and such poor attitude leaves a very negative impression. Proper training in hospitality and customer service is urgently needed|The hotel cleanliness was very poor, and the room was not properly maintained. The bed and pillows were in terrible condition, unhygienic, and uncomfortable. Such lack of cleanliness and basic upkeep is unacceptable for any hotel stay.|The room telephone was not working during my stay, which caused a lot of inconvenience in contacting reception and room service. Basic facilities like this should be properly maintained in a hotel. Very disappointing experience.|I would not recommend this hotel to others.|Trip typeBusiness · Friends|Rooms1.0Service1.0Location1.0|RoomsMy stay was very uncomfortable as the room AC was not working, and despite informing the staff, no timely action was taken. The room service was also extremely poor and unresponsive. Such negligence in basic facilities and guest comfort is unacceptable for any hotel.|SafetyDuring my stay, the hotel lift was not working, which caused a lot of inconvenience. Despite raising the issue, no proper solution or assistance was provided. For a hotel, having a functional lift is a basic necessity, and this failure reflects very poor maintenance and management.|Food and drinksI was shocked to find that the food and drinking water provided by the hotel were past their expiry date. This is a very serious health and safety concern. Serving expired items shows extreme negligence and lack of care for guests. Such practices are unacceptable and raise serious doubts about the hotel’s hygiene and management standards.

Gaurav Nimmi

I had the pleasure of organizing a Dandiya Night at Hotel Waterfall and I must say everything was absolutely perfect. From the excellent hospitality and seamless services to the delicious food and warm ambiance, every detail was taken care of beautifully. The entire team made sure the event was a grand success. Truly a wonderful experience, highly recommended!"

Atin Sharma

The hotel was really bad. The rooms were not clean, were dingy, and you could hear the lobby even on 3rd floor and it was really noisy. The staff was nice but facilities like wifi, hot water, a window, etc were near absent.

shruti jolly

We stayed at this hotel for a marriage function and also hosted our mehndi and haldi ceremonies here. Everything was beautifully organized and went off seamlessly. The staff was extremely supportive and attentive throughout. A special mention to the manager, Priya – she is truly a gem! She handled everything with utmost professionalism and grace, making sure all our requirements were taken care of. Her warm and caring approach really made us feel valued as guests. Another highlight was the breakfast service – the staff present at that time was simply mind-blowing and extremely courteous, making the experience even more delightful. Highly recommend this place for both stay and events!