Impetus Plumbing and Heating LTD

I recently engaged Impetus Plumbing to resolve a clogged kitchen sink, and I am exceptionally pleased with their service. From the initial contact, their communication was prompt and informative. They efficiently scheduled an appointment and provided a clear outline of the anticipated process. Technicians Josh and Matias arrived punctually and conducted themselves with utmost professionalism. They diligently assessed the issue, clearly articulating the cause and proposed solution in a manner that was easily comprehensible. Their meticulous attention to detail and thoroughness were particularly commendable. Furthermore, their commitment to maintaining a clean work environment was evident. Upon completion, they thoroughly wiped down the kitchen cabinet and floors, leaving the area spotless. Josh also provided a detailed video inspection of the drain and offered a proactive service recommendation to prevent future blockages. I recommend Impetus Plumbing for their exemplary communication, professionalism, thorough execution, and dedication to cleanliness.

I had a pleasant experience engaging the services of Impetus, particularly Alvin and Matthias, in the replacement of our toilet. They handled the lifting and removal of my existing toilet as well and were careful in handling the fixtures, making sure there are no stains and damages will moving things in and out. Alvin also went out of his way to purchase a new supply line for us, at no additional cost, bec the toilet I bought didn't come with a supply line. Matthias also willingly assisted in the replacement of my other toilet cover, as I didn't have the tools nor skills to do it.

Josh came about an hour after I called and with one Quick Look new where the leak was coming from. Not even a restoration was able to find out with their so hight tech equipment. Restoration said it was my shower. And I would have to tear a whole wall to find out. But Josh came in and within minutes, he looked, and he knew where the leak was coming from and fixed. He made a small hole in the wall and he fixed what needed to be fixed. He didn’t need to tear down the whole wall like the restoration team said I really recommend these plumbers. They really know what they’re doing. Thanks, Josh