INCO-USA, LLC

• Acalix@inco-usa.net
• ACalix@INCO-USA.net

Susan GIbson

EDIT: As of 10/26/2023 They have been removed from the Thumbtack platform for failure to even acknowledge the issue they caused at my home. I have filed complaints with the NC attorney general office as well as posted reviews of them on all platforms I can find the company on including their instagram page. We ended up having siding installed by the same company that did our windows, door and gutters. We could NOT let our house sit looking like it did when we are trying to get it ready to sell. Review of quality of painting by INCO USA, LLC1030 Salisbury Rd Mocksville, NC 27028. The man that did the pressure washing did a great job. He was thorough, clean,left no debris behind, and was careful of our property. Unfortunately, the same cannot be said for the painting crew that came 3 days later. Now, this is not the only company I interviewed for the job. I interviewed 4 companies and received quotes from 3 of them. Obviously I made a poor choice. As they say, Hindsight is 20/20. I was told they would: 1. Clean the surface, they did 2. Scrape the surface, did NOT 3. Cover, did the minimum 4. Paint, very poorly 5. Clean, left a lot of trash They did pressure wash. They did not scrape the surface prior to painting. When I saw this, I went out and said something to them. Of course they acted like they didn’t understand my complaint so I asked them to call their boss. When they got him on the phone I spoke to him about my concerns. He told me it was because we had damaged wood. (There had been no mention of damaged wood when they came out to give us the quote.) I insisted that they needed to scrape and he said he would be out in an hour or 2. When the boss finally arrived he had one of the crew take a plastic scraper and scrape the ceiling of the carport in one direction. He appeared to put very little effort into it. I asked that he scrape in the opposite direction which he did but again with very little effort. Then they painted over the area and it looked a bit better. At this point I was assured they would scrape the rest and I would be satisfied with their work. I asked why they hadn’t scraped to begin with and was told the first coat of paint helped them see where they needed to scrape. (What a waste of paint!) They DID NOT scrape after the boss left. They did leave trash all over the property. Overspray on the brick and personal items. They used a nice piece of wood that was neatly stored on the carport to shield something while painting and ruined about ¼ of the length of it. They took our push broom, used it without asking, got paint on it and left it lying in the backyard. They poured out a puddle of paint in our backyard, which is illegal, as well as spraying the grass and getting overspray on bushes in several areas. Our paint looks horrible. It is cracking, peeling and just awful. We are now planning to have siding put on to cover this awful mess. This company had good reviews. If I could leave 0 stars I would.

Jose Rodriguez

This was my first remodel as a homeowner and they did a great job listening to my needs, and I absolutely love the new kitchen! They installed new floors, gave the ceiling a knock-down texture, painted walls and cabinets. But most of all I love how they expanded my counter space and the new tile backsplashes behind the stove and sink! I would absolutely recommend! Thanks!

Joshua Carver

Hector and his team did a great job. The work was quality and what I appreciated the most was the communication. They were very thoughtful, explained everything, and made sure I was happy through each step of the process. Would definitely recommend.

Jason Blakley

These guys did an awesome job on our house. They painted all doors, trim, gutters and garage doors. We are extremely happy with the results and attitude of the crew. Very professional and courteous. I will add pictures tomorrow.