Ipswich Medicare Urgent Care Clinic

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Matthew Clifford

What a combination failure, the app is horrendous to use and fails to open a majority of the time. After finally getting onto someone taking the booking, the receptionist clearly doesn't understand English. It took longer to translate my details to the person making the booking than the doctor. The doctor was the worst of the lot, I am susceptible to a certain stomach bug. I have had it multiple times as a plumber. The doctor didn't listen talked over me, and had no interest in listening. What these drs don't understand is I own and operate this body. 365 days a year for 42 years, i know my body well, also know when I am suffering from this type of infection. I have had many tests over the decades they always come back negative. The antibiotics always clear it up. The only thing this Dr seemed to want to do is be right, arrogant and dangerous.

Carmel

Waited all day and then was put in a queue at 6pm. I needed a doctors visit because of the swelling in both legs and feet. I got a Telehealth appointment which I didn’t understand as they would need to see the legs and feet. She was abrupt, condescending and very rude! Asking me why I opted for a Telehealth appointment when she needed to see my legs. Told me to go to the hospital, call an ambulance. I tried to tell her I have absent seizures under stress with my epilepsy and I don’t go anywhere alone. She said she can’t help me and asked if there was anything else she could help me with. I told her in a few choice words that this had all been a waste of time. She spoke over me, wouldn’t let me get two words out really. Was absolutely disgusted with the whole experience. Why would you make a patient a Telehealth appointment with swollen legs and feet, I know I didn’t! I only rang them because I couldn’t walk on them to be able to get to a doctor. I was fuming when I got off the phone after a consultation that lasted less than 3 minutes. Plus they billed me for it!

ZNINZ

Rang to make appointment with doctor, told the consultant my symptoms, gastric issues, received a text message 5 minutes later that the doctor would rather not come and present my symptoms to the hospital. If you didn’t want to come just have the day off and stop wasting peoples time.

Amanda McCormick

As a nurse,, I'm disgusted by the low iq receptionists who are not medically trained. One spoke to supervisor and said they will be sending doctor out for my autistic son. Then they hung up mid call. After 30 min waiting in line again...,the educationally challenged receptionist receptionist ummed and ahhed.. That woman was not trained and refused to help. I also got highschool teenager attitude from her. We don't 'ummmm ok' in a snarky tone, because you have upset the patient. Leave your ego at home when pretending to work in health care. Imagined if I treated your Nan's and Pops like that..... don't act hard done by because a patient had an impatient tone with you. I get punches thrown by dementia...people in health are not shop workers honey. We expect most of our patients to be at their lowest mood. Don't trust doctors who hire their youthful mistresses just so they can hang out with them without the wife complaining. I see you. Do better.