J&R Xpress Couriers

Very disappointed in customer service. Unorganized, very unprofessional, and dishonest. I contacted their office to inquire about my delivery and Heather the one who scheduled it, left me on hold for 15 minutes then was very rude and dismissive. When I asked to speak to management, she became more hostile and said "I am the manager and I handle all the complaints". I later found that to be a blatant lie. The delivery driver Dustin was very pleasant and professional however it's not the driver who manages my account. My company will never utilize this business again. ....Nick, I have called and asked to speak with the owner and was told he isn't available and she handles the Layton office. I also had my wife try to reach out and she was unable to get any further than I did. My name and business reputation are on the line if there's any kind of issue with deliveries and professionalism is a must and after speaking with a few business associates that do use your company and hearing they have issues with the same employee, I have contracted with another courier company that so far has exceeded my expectations. I do appreciate you reaching out to me, unfortunately I couldn't reach you when it was urgent and chose to do what was necessary for my own company. Thank you again though for responding. Take care

I can't share enough how awesome J&R Xpress Couriers is. To have access to an after hours staff person and quickly turn a delivery around for us goes beyond expectations. Heather answered the phone after hours and also then later to accommodate our needs. She was very thorough and patient with us. Blake our delivery driver came at 6am to ensure pick and delivery was spot on and delivered in time. I will only use you in the future (and try not to wait last minute to schedule it). Thank you for providing a great service and having great employees!

J&R Express is great to work with. They are consistent, customer friendly and always willing to go above and beyond when needed. We receive customer compliments on their drivers attitude. They are a great partner to have for our company’s (Box Essentials) success to serve our local community. Thank you, we appreciate you and our partnership.