JDO Pools & Spas

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Parke Smith

I really wanted to like JDO pools. They have a professional looking retail location in Kilmarnock, seemed to be experienced (as they also have a Richmond location) and the owner and Staff were nice. They were hired to close and open our pool. Closing went fine. Opening was a disaster: - They arrived late, worked for a couple of hours and left without saying a word. -The bottom of the pool was left filthy with debris. - All valves were left open - Pool heater was left on (don't know why it was turned on) - Skimmer baskets were broken - Circulation nozzles, and pool plugs were installed incorrectly. I left a message to see if they were coming back and received no response. I called again two days later and was informed they were going to return the next day. After a couple more unsuccessful visits and them unnecessarily cutting off the filter's drain pipe with a Sawsall (without asking), I gave up. I repaired the pipe, backwashed the pool several times and vacuumed it myself. I was promised a call 2 weeks ago and still haven't heard back. I am so disappointed. I have had a pool most of my life and have never had this sort of issue.

Kiva Duff

I absolutely LOVE doing business with JDO Pools and Spas. The owners, Deana & Jose are very professional and personable. Jose and his team are knowledgeable and have helped us by sharing expert advice concerning the care of our pool. My husband and I will continue doing business with JDO and highly recommend them to anyone who needs a great pool company.

Ashley Abplanalp

I've referred several neighbors to JDO Pools & Spas. What I appreciate most is their relational approach to business. Deana seeks to really understand her client's vision and walks them through the process without pressure; answering any questions thoroughly AND promptly. Jose has serviced our pool since we installed it. What I really appreciate about Jose's approach to working with pool service clients is the fact he teaches HOW to maintain the pool. We're big DIYers so having a very knowledgeable pro willing to take the time to be relational and teach a client speaks volumes of character. Brian and I HIGHLY recommend Jose and Deana's services. Top notch family and business professionals. The Abplanalps

Katie Benson

Jose and Deana were delightful! Jose and his staff were courteous, on time, and thorough. Jose is a perfectionist and it shows-our new pool is AMAZING! I was hesitant at first about ECCO Finish but I am a believer now! Thank you and highly recommend this company!