Jenko's Restaurant

My recent visit to Toby Carvery was a bit of a mixed bag. While there were some positive aspects, there were also several areas that need improvement. **The Positives:** * **Friendly Staff:** Our server, Nick, was very welcoming and attentive. The carver, Jake, was also professional and answered all our questions politely, even when faced with challenging customers. * **Good Food (Eventually):** Once the meat was finally cooked, it was quite good. **The Negatives:** * **Uncooked Meat:** Upon arrival, we were disappointed to find that the meat was not cooked and had to wait 30 minutes for it to be ready, despite being told it would only be 20. * **Lack of Allergy Awareness:** We were not asked about any allergy requirements, which is a significant oversight. * **Slow Dessert Service:** The desserts took a very long time to arrive and were incorrect when they finally did. * **Run-Down Establishment:** The restaurant itself is in need of refurbishment. The carpets were dirty, the tables were worn out, and there were broken tiles in the toilet. * **Missed Opportunity:** While we waited for the meat, we were offered pigs in blankets for £3.99. Considering the delay, it would have been a nice gesture for the restaurant to waive this small charge. **Overall:** Toby Carvery has the potential to be a good dining experience, but it falls short in several areas. The lack of cooked meat, slow service, and run-down establishment detracted from our visit. While the staff were friendly and the food was ultimately good, the negatives outweighed the positives on this occasion. **Recommendation:** I would recommend that Toby Carvery address the issues raised in this review to improve the customer experience. With some attention to detail and refurbishment, it could be a much more enjoyable place to dine.

Went on the way to Wales so we didn't have to make food once we got there and so glad we did. Our waitress/server Amber was a true diamond and credit to Toby. She was attentive clocked I was disabled and offered help and assistance without being condescending. She checked in throughout our meal without hovering over us was personable with all the customers and genuinely talked to all. The carvery was amazing with a choice of four meats, various vegetables, roast, mashed and dauphinoise potatoes and also some mac and cheese. we couldn't fault the carvery and the simple dairy ice cream with Oreo crunch was like a very good whippy. very happy and with the app offering 25% off meals it's a win win

Had £10 birthday voucher, so we decided to have 4 people attend for carvery, desserts and drinks. I tried to use the £10 against a £60 spend. I'm NHS Blue Light and blue light was more saving on %, and weren't able to use £10 voucher. If I can get 20% on Blue Light, why send me a £10 voucher I can't use. Second encounter. Three of us had carvery and dessert. Menu says (picture available), dinner and dessert £11.79. Yet when I queried the bill at £56.50 waitress said, can't use £11.79 with Blue Light. Should be: 3 x 11.79 Dinner/Dessert 1 x 9.79 Carvery 1 x 4.75 Pint Stowford Press 1 x 4.35 Bottle Corona 2 x 2.45 Pint Blackcurrant Soda Minus £10 Minus 20% Receipt Number (TF1 3QA) Where was my present? Manager said call again, just 2 people and use it!! Should have split the order, 2 people Minus £10 then 2 people 20%, then we would have gained the first visit stamp free Pint. Didn't even get that. Would you want to return if you felt conned?