JPS Plumbing, Gas and Electrical

• admin@jpsplumbing-winchester.co.uk

Mazzie G

Good showroom and lots of brochures for all price ranges. Communication quick. Love our new bathroom!

fp568

I worked with Jon from the Hedge End branch on my bathroom design and he was absolutely amazing! He’s extremely knowledgeable and provided excellent advice throughout the process. Jon was always prompt and responded to emails quickly and efficiently. I’m really happy with all the products we chose and can’t wait to see the final result! I would highly recommend working with Unique Bathrooms.

Rachael Hallett

Highly recommended. Mike from Unique helped me design and furnish my bathroom. He was incredibly knowledgeable and patient and sourced me exactly what I needed. He was always available throughout the renovation - answering my queries and sourcing me additional products as required. I’d highly recommend the bathroom design and supply service at Unique.

Jarunda Richardson

Our plumber liaised directly with the trade counter and they seemed really helpful and quick to respond. I'm disappointed with my visit at the showroom. My plumber sent through the items I requested but I wasn't allowed to see the list of items so that I can check that they were right. I asked a few times following the visit and still nothing. When it was time for the bathroom to be installed the units were the wrong depth so didn't cover the waste pipes I was trying to conceal. The worktop, toilet pan, bath panels weren't the ones I asked for, when I visited the showroom and requested changes based on the items I saw on display. I felt so frustrated with all the things that weren't right that I could have checked before hand. My plumber was great though and made the best of the situation. The trade counter quickly replaced and delivered things that weren't right or were missing off my delivery. The bathroom looks fantastic but I know all the bits that aren't quite what I originally wanted. Added following response: Thanks for the response Sam. I don't think it addresses my main point which is that when I visited the showroom in February, I made quite a few changes in person to the original order sent via email links. I changed the toilet pan, the sink, the units to deeper one's, changed the taps, the shower screen and added a mirror to the order etc etc based on what I saw in the showroom. Some things were updated like the mirror and others weren't. From a customer service point of view, I'm just frustrated that not all of the requested changes made in person were acknowledged, confirmed or at least told that they weren't possible if that was the case. It would be better to acknowledge what went wrong and how it can be improved for future customers.