Kia of Alhambra

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Taylor Ness

Terrible Experience at Kia of Alhambra On August 20, 2024, I dropped off my Kia Sorento Hybrid for routine service at Kia of Alhambra. Hours later, I was informed that their employee crashed another vehicle into mine on their lot, causing $7,700 in damages. They insisted on filing an insurance claim against my wishes, which diminished my car's value. Despite promises from the Director of the Services Dept. of updates, documentation, and fair treatment--including compensation for the loss of value--I received none of it. My calls (over 20 between August and November) and voicemails went unanswered. It took 6 weeks to repair my car, with ZERO communication. Since then, I've made countless attempts to discuss compensation. Still, Kia of Alhambra has ignored me completely. We're now filling with small claims court as a last resort. This level of negligence and disregard for their customers is unacceptable. Proceed with caution if you choose to trust them with your vehicle.

Vincent Coronado

purchased a Mitsubishi this week sale was very quick but even after mentioning i wanted to pay off my loan asap with my credit union twice no-one offered us an option loan and was told it was our fault for not asking when trying to pay off loan next day even though car never left lot. Was told car would have new tires but were 60% life left at pickup. also waited for car to be "professionally detailed " but came wiped down and gas almost on empty. personally loved the car nd salesperson was very helpful but not sure if i would trust the finance manager/team.

It’s Saraí Rodriguez

Shout out the financier Jose and Gustavo the sale person for helping us out with the process of getting my first ever car!!! Especially as a first timer! They were both really patient and very understanding and helpful overall! Jose the person who helped me with the finance etc. was very understanding when it came to answering my questions! Thanks to Gustavo as well who helped me with finding the perfect car for me! Also very patient and good vibes all around! I had a great experience overall.

Shane Starr

I purchased a new Kia Forte in May of this year and have spent the last couple of months getting it fixed up. The dealership at Kia of Alhambra has been helpful towards this end, with deluxe floor mats, interior accessories, and a new spare key. The office staff is pleasant, this service staff is knowledgeable and helpful, and I'd like to give a special shout out to Jose in the parts department who demonstrates extra care and concern for kiss customers going above and beyond the regular call of duty every time I've interacted with him. If you're in the market for a new and affordable yet dependable and stylish car, check these guys out; you'll be surprised how clean and modern the new models look, and the service is excellent!