Kiva Lighting and Fabrication

I purchased some customized lights for my new house here and they were the most gorgeous outstanding lights I have ever bought! The quality was phenomenal and I loved how they made my home look complete! The owner was extremely nice and strong minded, she was amazing to get to work with during the customization process.

I don’t normally write reviews. But I am compelled to leave this review as a public service to other consumers to avoid the nightmare I’ve experienced for more than a year with this company. I’ve been doing projects with Steel Partners Lighting since 2018 and have spent tens of thousands of dollars with them. When Steel Partners was bought out by Kiva around 2021, I was originally excited that the legendary custom fabrication that Steel Partners was known for was seemingly going to live on with Kiva Lighting, which claims to be a custom lighting fabricator. For the last 18 months or so, I’ve been in direct contact with the company CEO, Sonia Torres, working on a custom lighting package for a multi-million-dollar home in the Adirondack Mountains of NY. I purchased many thousands of dollars worth of Steel Partners fixtures from Kiva in 2023. Many cages arrived crooked and without the necessary mounting flange that would allow secure installation of the fixtures. To their credit, Kiva promised to re-fabricate the fixtures per my design recommendations. But it literally took 9 months to get all the fixtures back and only after many dozens of texts and voicemails that were routinely ignored more MONTHS on end. But I did eventually get the replacements, and they were far better. In late 2023, I was forced to place an add-on order for approximately 1 dozen custom fixtures needed for an addition — wanting to coordinate the lighting for the addition with the main house built a few years earlier. I have been jerked around for well over a year after having been promised on dozens of occasions that the custom CAD drawings were forthcoming so I could finalize the design and place the actual order needed to compete the project. I still don’t have anything I need. Sadly, this company is horrifically mismanaged. They are an absolutely embarrassment to the greatness the name Steel Partners once represented. It has been, hands down, the singular worst customer service experience I’ve ever had in my life. Do yourself a favor, stay away from any of the many “brands“ under the Kiva Lighting ownership umbrella. The company is an absolutely train wreck.

Truly disappointed in the company.I have done business with them many times over the last 8 years., but recently the workmanship and customer service has deteriorated. I ordered some ceiling fans and paid extra money to have the blades custom painted.One of the fans the mica came damaged, there were no brackets to attach the blades to the fans.Then when they did send them they were the wrong ones, so new blades were sent to accommodate the brackets. The paint on the custom blades have spots from where the paint peeled off. After numerous calls with Sonia.I have gotten nowhere for repairs on the blades.