LA Fitness

Terrible experience when it comes to customer service and training. I have spoken to 3 trainers since joining the gym in June. I found out the night before my first session that trainer #1 was no longer at the gym. Got placed with #2, and enjoyed my workouts with her, but she left the gym after about 5-6 sessions. Then get placed with trainer #3. Less than 24 hours after connecting via text, he tells me he’s leaving. At this point I’m super frustrated and ask for a refund via email. The manager/director (I don’t know their title) didn’t even know that #3 was leaving! They won’t give me a refund, so after a few days I ask to be connected to another trainer. I had to send two emails to get a response. I got an email and a text message saying I’d hear from someone soon. That was over a week ago. Extremely frustrating doesn’t begin to cover it. I spent a lot of money on training, and I don’t believe they are doing their part to help me. All they seem to care about is the money.

New management has absolutely ruined this place. The manager struts around with some bizarre ego trip but can’t even keep the gym properly staffed. I brought a friend in on a guest pass and instead of welcoming us, they forced us to sit and wait for a “sales rep” before we could even touch a weight. We waited over 30 minutes, staring at empty treadmills and racks, until my friend got so frustrated he left to work out at his own gym. What kind of gym blocks people from actually exercising? It’s supposed to be a place to train, not a timeshare presentation. Between the lack of staff, the pointless red tape, and the unprofessional attitude from management, this place is a joke. Save yourself the headache and go literally anywhere else, even a garage with a pair of dumbbells would be a better experience.

I have been going to this gym since 2017. Post pandemic it took a turn for the worst, the gym became dirtier and dirtier and equipment was neglected more and more with constant repairs or visible repairs. At the time ownership was under Esporta who promoted incredibly low memberships ($10/month or something similar to this). I attributed the poor qualities to the low membership fee and poor financial resources to support a top tier gym. Several months ago when the gym was back under ownership of LA fitness I was looking forward to an improvement. Sadly, the opposite occurred. Filth (dust and hair) continues to buildup around equipment, showers continue to grow mold, and recently with the warmer weather the AC appears to suck leaving a nice hot and moist environment. I continue to go because I live very close and I can’t beat the commute. But, if you are at a toss-up trying to select a new gym, do not go to this gym. I cannot speak negatively of LA fitness as I have experienced excellent service at a handful of other gyms of theirs. Not sure if the company as a whole is lowering their standards or if this gym is sadly not meeting the companies standards.