Lemon Tree Hair Salon Dallas Central Forest

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Marilyn C

If you want a Salon that respects you and puts customers first, this is NOT it. If you want quality hair do yourself a favor and keep Kim out of your radar. (See pic of her sloppy work). This hair is from yesterday. Yes… my roots looked like this walking out. Unacceptable and completely off from what I requested. Very orange and brassy in many parts & completely uneven. I called the salon and spoke to the office manager “Sofia” yesterday and she initially offered a refund…on a second call to ask her if she had received a pic of my hair…she refused to offer a refund or a fix up, bcuz of a text responding to Kim. Her response was “dispute it with your bank”. Like what!? This is a so called manager!? This woman is unbelievably rude and ruins it for this place as her inability to deescalate an issue (and her ability to swear at clients… yes she cursed at me) is far away from what a manger should be trained to do; therefore I can’t recommend this place. With so many other options in Dallas, I’m sure I won’t have an issue finding a 5 star salon and you won’t too! Btw…Second pic is from my Appt last yr… I walked out with product in my ear 😂 So sloppy. I kept giving Kim chances, but instead of improvements I’m seeing a complete downturn, and her ability to read messages + reply is absolutely inexistent. Makes sense why she’s never booked, but I’m warning you… she’s not worth the quick booking. —————————————————————— UPDATE MAY 30th: If you’re going to use the words “inaccurate retelling” at least make sure you’ve got the whole story first. That is, the customers side of the story and not just your salon employees side. Your comment further reiterates one thing: A client’s story doesn’t matter. Since it doesn’t matter, there’s nothing else left to say to you. For anyone reading these reviews: I called to schedule my appt for Thursday, May 2nd. Whoever handled my appt set me up for May 3rd. This was THEIR mistake. To be fair I understand mistakes do happen. However, I also sent Kimberly a DM on insta confirming my date & time for Thursday at 10. I guess that flew right over her head. MY mistake was thinking I was dealing with professionals so I didn’t look at my confirmation. Regardless of that experience, I wasn’t too bothered by it; hence why I didn’t even mention it in my initial review. What truly disappointed me were the results of my hair AND the manner in which Kimberly handled my disappointment. My initial message to Kim regarding my dissatisfaction was respectful. Her response to my dissatisfaction was RUDE. Met with zero acknowledgement for her mistakes. She was willing to fix my hair, but in that same sentence she told me to find a new hairstylist. She got reciprocated with her same kind of energy in my ONE message back to her. They want to say “many calls”, and call out harassment, but the fact is I only spoke to them 3 times… Outgoing Call #1 to request a call from manager, Incoming call #2 to discuss Kim which resulted in tip refunded, and Outgoing call #3 to discuss my hair and options, which resulted in Zero options to remedy my hair and an unpleasant interaction w/so-called manager Sofia. Fortunately I was able to get my hair fixed elsewhere. My new stylist validated my horrible experience, while providing me with the best service. Now I just look back and laugh about this whole fiasco and warn anyone I can.

Front Desk

Avery is the best! So happy to have found the best and sweetest most honest hair expert in DFW! Her updos are the best and she is honestly so talented!

Meg Milosevich

I’ve been seeing Britteny at ERA salon for a few years now, and she’s not only an absolute sweetheart and joy to hang out with during our long appointment times, but she’s an amazing hairstylist. I’m not the most adventurous with my hair, being a brunette and wanting to stay within the brunette range, while still having fun with highlights and different tones and Britteny nails it every time. She can make you a gorgeous Dallas blonde or a unique color queen so I highly recommend her for any of your hair needs! Based on the relationships I see amongst the stylists at ERA, I’m sure you can’t go wrong with anyone at the salon if Britteny is booked :) I’m happy to have found this salon many years ago and will drive back to see Britteny if I ever move!

Brie spence

Britteny is my go to girl!! She is so patient and understanding and knows the ins and outs of styling and color. So easy to talk to and makes the salon experience a 10/10. I love my hair every time - highly recommend for your next salon visit!