Lone Star Yarn

I wish I’d gotten her name, but one of the very nice ladies helped me color match a yarn I was using to mend another project. It matched so well and I’m glad I listened to her and didn't get a super expensive yarn for such a small mend so I had leftover money for cute stitch markers and things :)

I used to love this store. Stopping by on a weekend to browse and buy yarn was one of my favorite ways to unwind. But my most recent visit left me feeling a bit disheartened and disappointed. I noticed a sticker on the checkout counter that said customers receive a 20% off coupon for their birthday. My birthday was just yesterday, and I hadn’t received anything. I asked a staff member about it, and she confirmed that my birthday was correctly listed in their system and asked me to check my email again. I checked both my inbox and spam folder and found nothing aside from old receipts. When I asked if there was any way to still receive the coupon, I was told, “There’s nothing I can do. It comes from the server,” with no apology or effort to resolve the issue. A manager then came over and said, “Just give it to her,” but the tone felt dismissive—like I was trying to cheat the system or asking for something I didn’t deserve. A simple acknowledgment of the mix-up or a “Happy belated birthday” would have gone a long way. I didn’t come in for a 20% coupon. I came in today because I genuinely enjoyed purchasing yarn from my local shop. But today as I did not feel welcomed, I left without making a purchase. I hope the store can bring back the warmth and customer care that made it feel so special.

As I wandered through the store, an employee asked me if I was finding everything I needed. I said that I needed sock yarn that was a minimum 20% nylon. She showed me the sock yarn, and I was able to quickly make a selection. The lady who rang up my purchase was very pleasant. Since she wasn't sure my emailed receipt would go through, she printed a physical receipt for me. I will definitely return to McKinney Knittery in the future.