Loop

Unhelpful customer service. Went during a quiet time. There were more employees than customers but it took a long time to get assistance as they crowded around the till (only one customer there) and 2 sales assistants served one client. I said I was there because I’m pregnant and gone up in about 2 cups sizes and I mentioned both points to them. They sent me to the fitting room with one bra to try and it was the same cup as my old bra size… I thought I’d give it a try and safe to say it was way too small. Second option I was given was also too small. Lack of training at this site is clear. Wasted time.

Never Again! I purchased a bodysuit from this store three days ago, only to later realize that the security alarm had not been removed. In the meantime, I had discarded the receipt but retained a bank statement clearly indicating the store name and transaction amount. Upon returning to have the issue resolved, I was met with shockingly rude behavior. Rather than acknowledging their mistake, the staff placed the blame on me for failing to check the alarm—an oversight that is entirely their responsibility. Their insinuations of theft were both offensive and unacceptable, despite my proof of purchase. As a loyal customer, I expected far better treatment. After this experience, I will not be shopping with this brand again.

A Heartfelt Thank You to Courtney from Ann Summers, Marble Arch. Dear Courtney, I wanted to take a moment to express my sincere gratitude for the exceptional service you provided during my recent visit to Ann Summers. on 11.07.2024 As a first-time shopper for lingerie, I must admit I was feeling a bit overwhelmed, but your kindness, patience, and professionalism truly made all the difference. Your expert guidance in helping me choose a beautiful set of underwear for my girlfriend was invaluable. Your knowledge of the products, coupled with your genuine desire to assist, created a shopping experience that was not only enjoyable but also educational. I truly appreciate the time you took to understand my girlfriend's style preferences and size requirements, ensuring that the final selection was both aesthetically pleasing and comfortable. Your attention to detail and commitment to customer satisfaction did not go unnoticed. Courtney, your warm demeanor and willingness to go above and beyond have left a lasting impression on me. It is rare to encounter someone who is not only excellent at their job but also genuinely cares about the customers they serve. You are a true asset to Ann Summers, and I hope your dedication and exceptional customer service are recognized and celebrated. Thank you once again, Courtney, for making my shopping experience a memorable one. I will not hesitate to return to Ann Summers in the future, knowing that I am in capable hands with you at the helm. Warm regards, Anna.