Lowes Farm Dental Care & Orthodontics

I went in for an initial intake appointment with no specific concerns. Staff was friendly and considerate, taking time to address my concerns and answer my questions, give recommendations, explain their procedures. Unfortunately there were several disappointing aspects to the appointment. We started with x-rays. The staff did not take proper precautions based on my medical history until they realized partially through the proceedings. Additionally, the technician had to restart my x-rays because the program crashed. After rebooting the program and re-taking all of my x-rays, the program was glitching. I sat and waited while she took individual screenshots of each x-ray and saved them to the computer. After this, she was able to repetitively save them individually in the proper x-ray program (all this instead of a simple "save all" button that was apparently disfunctional). This took quite a bit of time, and I was unable to proceed with my appointment for a while as I waited. I'm not sure if this was an issue with a single computer or this "new software", but it was quite inconvenient and took an hour and a half in total without any cleaning. Only x-rays and probing were done, with the hygiene (cleaning) scheduled for a later date. I understand the type/level of cleaning is determined based on the former procedures, but I have never had an initial intake or other dental appointment where a cleaning did not follow. My sister works in a dental office, and she said that they will typically schedule for a normal cleaning when a new patient is coming in with no concerns. The staff was unsure if hygiene had availability that day and had to check once my x-rays were done.

The staff at Lowes Farm Dental is wonderful. Everyone is friendly, and the office manager, Shaun, is amazing! I really appreciated her taking the time to answer my questions and making numerous efforts to ensure the items covered by my insurance accurately reflected on my statements. My hygienist was extremely thorough and did an outstanding job at explaining my treatment options and ensuring I felt comfortable during my cleaning. I highly recommend this office if you are looking for a dentist.

Based upon my very first visit to this incredible dental office, I made the decision to enroll and transfer my insurance benefits to Lowe Farm Dental Care. As a former school administrator, I scrutinized and researched situations carefully before deciding which course to take. The facility is clean. Staff’s contacts were clear, concise and filled with an abundance of warmth. Professionalism is the keystone of this very special dental care service. Pick up the phone and make an appointment today!!!!