Lowes Farm Dental Care & Orthodontics

Not available.

Lauren Evrard

I went in for an initial intake appointment with no specific concerns. Staff was friendly and considerate, taking time to address my concerns and answer my questions, give recommendations, explain their procedures. Unfortunately there were several disappointing aspects to the appointment. We started with x-rays. The staff did not take proper precautions based on my medical history until they realized partially through the proceedings. Additionally, the technician had to restart my x-rays because the program crashed. After rebooting the program and re-taking all of my x-rays, the program was glitching. I sat and waited while she took individual screenshots of each x-ray and saved them to the computer. After this, she was able to repetitively save them individually in the proper x-ray program (all this instead of a simple "save all" button that was apparently disfunctional). This took quite a bit of time, and I was unable to proceed with my appointment for a while as I waited. I'm not sure if this was an issue with a single computer or this "new software", but it was quite inconvenient and took an hour and a half in total without any cleaning. Only x-rays and probing were done, with the hygiene (cleaning) scheduled for a later date. I understand the type/level of cleaning is determined based on the former procedures, but I have never had an initial intake or other dental appointment where a cleaning did not follow. My sister works in a dental office, and she said that they will typically schedule for a normal cleaning when a new patient is coming in with no concerns. The staff was unsure if hygiene had availability that day and had to check once my x-rays were done.

Dedric Jackson

The staff at Lowes Farm Dental is wonderful. Everyone is friendly, and the office manager, Shaun, is amazing! I really appreciated her taking the time to answer my questions and making numerous efforts to ensure the items covered by my insurance accurately reflected on my statements. My hygienist was extremely thorough and did an outstanding job at explaining my treatment options and ensuring I felt comfortable during my cleaning. I highly recommend this office if you are looking for a dentist.

Lue Dean Terry-Johnson

Based upon my very first visit to this incredible dental office, I made the decision to enroll and transfer my insurance benefits to Lowe Farm Dental Care. As a former school administrator, I scrutinized and researched situations carefully before deciding which course to take. The facility is clean. Staff’s contacts were clear, concise and filled with an abundance of warmth. Professionalism is the keystone of this very special dental care service. Pick up the phone and make an appointment today!!!!

Rach P

I wanted to like this place…. I really did. I spent hours with my insurance trying to find an updated list and the insurance rep gave me this place by name. (Mind you, their directory was not updated as I had already called 3 other places only to be rejected.) I went for my appt, spent 2 hours being poked and prodded and basically told I needed a lot of work. Almost $5,000 worth. I was shell-shocked so I did not understand what was happening and went home saying I needed to think about it. Before I even visited I spoke with someone over the phone saying, “Can you confirm you do take my specific insurance and plan?” They said yes. I asked again when I went in for the appointment before I was seen. They said yes. And then it hit me, they were saying I needed to pay $5k AFTER insurance - that did not make sense. I found my individual plans fee schedule and compared the codes on my quote with my insurance and that’s when I saw it. They were not including my insurance for any of the costs… so either they are NOT covered by my insurance and they lied (or they were confused, I’ll give them the benefit of the doubt). Or, they are covered but they did not run it through insurance… and don’t plan to. Because the total I got for the very same things they showed — minus several codes that do not exist outside their office systems -- I came up with $1220 for my total. A more than $3,000 difference…. If you don’t take someone’s insurance, just say it. And don’t lie and make someone feel like they have to go even more in debt just to make money. Everything’s expensive right now, but if you’re making up random codes and reasons to rack up the price, that’s so wrong. The office staff was nice, the assistant was also very nice, the doctor herself didn’t seem to care about anything and was very monotone. Not cold, but just didn’t seem to really care or want to be there. (Maybe she was having a bad day?) Anyways. If you go, just know what to look for and look at your quote and make sure you’re covered. I won’t be back.