Maid In Chelsea Specialised Cleaning Service London UK

We moving out, The cleaning was not professional, it’s just normal cleaning, for 2 bedrooms flat 1 room was empty, all flat was without any staff only some furniture, 5 hours cleaning 2 cleaners. £230 not worth it. NOT RECOMMENDED

My tenant hired West Clean Limited to clean a property, but the service was unacceptable. The carpet was badly damaged during the cleaning, and my tenant was charged £300 for a one bed flat. I have been trying to contact the company since May to get compensation for the carpet replacement, but they have now stopped replying to my calls and emails. I advise others to be cautious when considering their services.

I feel it is important to share my recent experience with West Clean, a company I have previously held in high regard for end-of-tenancy cleaning. Sadly, my most recent encounter has left me rather disillusioned. I paid £400 for the service, which is nearly the price advertised for a 5-bedroom property, despite my flat being a 2-bedroom. Given that my flat is somewhat larger than average, I was prepared to pay the higher fee, expecting the same level of excellence I had received in the past. Unfortunately, this was not the case. Firstly, the en suite toilet was left in an unsatisfactory state, with the cleaners indicating that it simply couldn’t be cleaned any better. My flatmate and I found ourselves having to clean the floors, which was rather disheartening, as this should have been covered by the service. The ovens and microwave were also left in a condition that fell well below the standard one would expect. Even more disappointing was the cleaning of the curtains and blinds, for which we had paid an additional fee. The results were so underwhelming that, in hindsight, I could have done a better job myself and saved the cost. What has left me particularly concerned is the lack of response when I attempted to contact West Clean to address these issues. I provided photographs and detailed feedback, hoping for a resolution. However, I have yet to receive any acknowledgement, which is deeply frustrating and not what I would have expected from a company that previously provided such excellent service. I couldn’t help but notice that the team of cleaners was entirely different from those I’ve encountered in the past, which may explain the noticeable decline in quality. While Marlon, the manager, is still involved, it appears that the change in staff has significantly impacted the standard of service. I would gently suggest that he consider personally inspecting properties or delegating this task to a trusted team member to ensure that the high standards West Clean was once known for are maintained. Given the outcome, I believe it would be reasonable for West Clean to consider reimbursing us, particularly as we are now facing potential deposit deductions due to the unsatisfactory cleaning. Sadly, despite my attempts to reach out, there has been no response. It is with regret that I find myself unable to recommend West Clean at this time. Their service has unfortunately declined to such an extent that I would advise others to carefully consider their options. I do hope that they take this feedback on board and return to the high standards that once made them a reliable choice.