Mark E. Feinsot, CPA

Bob and his staff have been my accountants for 15 years now and they are excellent. Very professional, easily reachable and they do a great job. Would suggest them to anyone.

Paid him $2,000.00 to handle a tax issue with the DOF. He gave me a 95% guarantee that he would get the issue resolved and that I wouldn't owe the DOF anythin. In the end, we lost and I not only had to pay the DOF but I had to pay quite a bit more because of all the time that had passed. In addition to that, it was so costly that I had to claim hardship and make a four (4) year payment plan which will end uo costing me more money. After all of that, Mr Woloshen had the nerve to send me another bill for $50.00 with finance charges added on. Customer service: The secretary was very pleasant but Mr. Woloshen was rude and condesending. I had considered making him my accountant but considering the above, I will look elsewhere.

I've never felt so strongly negative about any service, ever. (esp. enough to leave a review) The customer service here is absolutely terrible. Any frustration I had over taxes should have been easily resolved, but no one there can communicate to any concise degree. Whenever I had a frustration (usually brought on my miscommunication or complete lack thereof) I was responded to passive aggressively and with attitude. Takeaways: 1: I was made to feel like an idiot consistently. 2: Costs were not transparent, never discussed, and simply billed to me and a couple times not to the correct address so I missed them. 3: Every phone call cost money, and a lot of it, you cannot ask for advise here and they won't tell you they're charging you (even if they call you.) 4: They made my tax situation more complicated than I had ever made it myself, I was confident before meeting them, just wanted to switch to someone in my time zone. 5: Emails and documents were provided in a completely disorganized way, or left out all together, and when asked for them I was charged AGAIN, which made me fear to get what I needed for risk of further charge. EVERY request is like pulling teeth. 5: Meetings that I made with Robert, and travelled a good distance to make, were brushed off. He made a time with me and then when I arrived he was unavailable. I was literally told to "go home" and they would handle it. When demanded to speak to someone because I needed to understand what was happening with my money, The woman who helped me was kind in person, (albeit hard to understand, even in person let alone future emails) and my entire account was then switched to communicating with her from then on. She was terrible, as was Rob, and I felt like a nuisance as opposed to a PAYING client. Truly, I am a very easy going, adaptable, intelligent person and these people made everything 200% more difficult than anything needed to be. I've never gotten so emotional over something as solvable as taxes. I regret I ever reached out to them and hope none of you have to go through the frustration I did with this company. I'd recommend avoiding them all together. side note: I even waited to post this review out of fear because they owed me a document and I wouldn't put it past them to withhold it from me because they were bitter.