Marsh Street Surgery

Always found it easy to get an appointment and treatment here. The online form system works surprisingly well and stops you from having to play the "fastest finger first" phone game at 8am to get an appointment. Not a single negative experience with this GP yet. Friendly staff and helpful doctors/nurses/physiotherapist.

Very, very poor..filled out the online form at the start of May, as per surgery's preferred process. I was phoned back that day, so far so good, "doctor would like to see you, can we make an appointment". Yes. "We have an appointment available on Thursday 25th (mid morning) or can get you in to New Cross at 8:45 Saturday 27th". I work mon-fri, so took the 27th. Doctor at New Cross asked me two questions and told me he would have to refer me back to Marsh St, for them to arrange treatment ( ie a steroid injection ). "If you don't hear anything in next two weeks contact them." Waited 10 days and decided to call. "Someone will phone you back today". No one phoned, nor during next day by 3 pm, so decided to call in on way home from work. Receptionist apologised for no phone call. Apparently I am on the list (#11) to have the injection, but "we only do them once a month" and "the next one, Friday 9th, is fully booked". So will be another until next month.....never mind though, I can deal with several more weeks of pain and discomfort, that could be solved by a 2 minute procedure. Before end of 2019 I could not fault the service provided by Marsh St and Oulton surgeries. In the last two years, however, it has become, at least for me, non- existent, everything is now too much trouble.. 13th June,Addendum, Called and offered another Morning only appointment for 11th July, another 4 weeks. It has become obvious to me that this surgery is now run purely for the benefit and convenience of the doctors and not the patients they claim to serve.

As a family we have frequently used the practice and have always had a tremendously good service both from reception staff and medical staff. It might be hard to get through via the telephone in the morning which is difficult for some patients, but as I am able to use the e consult that's not an issue for us and it's always been responded to appropriately. I think the practice does a fantastic job in such trying circumstances.