Maryland Dental Specialty Group

The process for everything was terrible. I almost didnt come back to finish my son treatment. When it was time to confirm appointment and get service I asked for the xrays and they interrogated and asked me questions on why I needed my own son xrays. And I never received it. After four trys and call backs I was finally able to get my xrays but was surprised no panoramic xray was done. When I call to get them they dont ever answer the phone and when I get a call back they say they couldn't help but will find the correct department and get a call back but never call me back. This happend multiple times as i call back multiple times for answers. When the actual service came at the end they said oh now we need to come back for more work which wasn't discussed in first meeting. Which is why xrays were requested. I gave 2 stars because the actual service was good the lady doing the work was nice and informative but the whole process besides that was terrible.

I had a very disappointing experience at Maryland Dental Specialty Group. The staff was extremely rude and unhelpful from the moment I arrived. There were especially two employees that stood out. Their behavior were aggressive to where I had to advocate for myself and addressed how I was being treated. The checked in, process was not smooth and the lack of tack fullness. The rudeness was unbelievable and unbecoming a professional; especially when the waiting area is virtually nonexistent in the tight cramped space. Throughout my visit, the tone and attitude from multiple staff members were not only insulting but was dismissive as well. There was no effort to make patients feel welcome or respected. It’s frustrating to go somewhere for care and be treated with such attitude and lack of courtesy. They act as if they won't need care at some point in their lifetime! I expect basic professionalism and respect, especially in a healthcare setting. Unfortunately, this office fell far short of that standard. I will not be returning and would caution others to be aware of how poorly patients are treated here. This seems to be SOP based on the negative Google reviews. The staff refused to check me out nor provide any written information as it pertains to the outcome of my consultation! It's as if the consultation never happened because I have zero documentation of what Dr. Tack summary of said evaluation!

Mayra did an awesome job taking care of me. Terrel did amazing he fixed my issue and Dr. Mccall is the bomb