Matrix Integrated - Westside

I brought my BMW G82 M4 in to have a titanium intake installed, and I couldn’t be happier with the experience. From start to finish, the service was professional, transparent, and detail-oriented. Jarid and his team took the time to explain the process, kept me updated throughout, and treated my car like it was his own. I had some issues on my end for the part and Jarid reassured me that it will be ok and let me get a replacement, in the meantime Jarid let me park my car with no fee in their lot. Very understanding and trustworthy. If you want your car to be in good hands these guys will do it

I had services done at Matrix back in October, and although it’s taken me some time to finally sit down and write this review due to a busy schedule, it is more than deserved. From the moment I walked into the office, Jared was the light of my day. He immediately offered to help and took the time to listen to my concerns. He quickly resolved my first issue with my key fob and got me registered into the system, which instantly made the entire process feel smooth and stress-free. Both Jared and Culver were exceptional—professional, efficient, and genuinely caring. Culver went above and beyond despite everything that was going on that day. I had an unexpected issue with a dead battery, and although I unfortunately don’t remember his name, Culver arranged for someone to come out and assist me. He even drove ahead of me afterward to make sure I didn’t run into any additional issues, which truly speaks volumes about his dedication and level of care. I’ve previously been getting my services done at the Range Rover dealership in Tigard, but the customer service at Matrix has completely won me over. When this team says they’ll call you at 2:00 PM the next day, they call exactly at 2:00 PM—that kind of reliability is rare. I also greatly appreciated how seamlessly Culver handled the back-and-forth with my warranty company, making what could have been a stressful situation incredibly smooth. There is so much to praise about this team—from communication to follow-through, everything was top-notch. I will definitely be returning to Matrix for my future services and repairs and would highly recommend them to anyone looking for outstanding customer service. — Sandra

Matrix Integrated West has been taking care of my 2 Audis for years (2010 Q5 and 2018 S5). Jarid and Brittany are like family! I trust them to take care of my 2 German cars and keep them running at top performance. They help me make decisions on what’s necessary on the old Q5, and what can wait so I can save up for a worn out part - it is 14 years old with 140K on the odometer. The work is always done right the first time, and there is total transparency in the progress. You really gain a sense of trust working with Matrix. We highly recommend the Matrix West Team!!! Update: the 2010 Q5 is now 15 years old and just turned 165,000 miles. Matrix is keeping her running at minimal cost. Jarid and I have set a goal to get the Q5 to 200K miles. I know we’ll make it with the expert help from the Matrix team!