McKinney Animal Hospital

I definitely recommend McKinney Animal Hospital. The staff is friendly and helpful. I have a chronic allergy dog who gets expensive. I appreciate that the doctors are always mindful and help keep the cost as low and reasonable as they can while still giving my dog great care. We also had one of our dogs groomed here and she came back SO cute! They even gave me a little picture of her after her first haircut. Very happy with the service and knowledge in all aspects!

I don't want to knock this place too hard because the reception employees are beyond awesome and that is what keeps this from being a 1-star review. We were visiting the area while traveling for a few weeks camping and our 1 dog, Henry Ford, looked like he had an ear infection. So, we called our home vet for advice, and they suggested we get him in right away at a local vet to check the ear drum. My husband called this facility, and they got us in within hours. The facility itself is well-maintained and well-stocked with pet supplies. The receptionists, including Tracy, were very nice. The issue we had was the vet- Dr. Knox. I am not quite sure if she was having a bad day, a bad week, doesn't like her job, or what but there was a complete lack of interpersonal skills with humans and animals. I know that people who work with animals probably like animals more than humans so I don't expect fantastic skills with humans but there was nothing even with our dog. Dr. Knox was extremely serious and appeared annoyed with my questions about Henry's infection and treatment. She never once happily patted Henry or interacted with him. My husband held him while she checked his ear. She did not give Henry any positive words or smiles after she checked his ear and gave him the drops. I mean, I was shocked at how detached she was as a vet towards our dog. So, I gave him lots of positive words and said we would get him a cheeseburger after the visit. You would think that I told him I was going to poison him with her reaction to giving him human food. Seriously?! Yes, we feed him dog food but we also give him treats. I am sure many pet parents do. I told my husband after we left that I would never come back to this clinic again if we had to see Dr. Knox. Update June 2024: I did knock this review from 3 to 2 stars because never heard anything from the clinic after expressing my concerns to them. Poor poor customer service from the owners/doctors/whoever is in charge of troubleshooting a dissatisfied pup owner.

We brought in both of our fur babies and they did an awesome job taking care of them for our routine check ups and addressed a few concerns we had. Very informative! Thank you all so much. Excellent staff!