MEC North Vancouver

• cgs@mec.ca
• info@mec.ca

MIA LIU

Rhett is absolutely amazing! This was my first time picking out hiking shoes for myself, and he made the whole process so much easier and way less intimidating. I walked into the store with a long list of ChatGPT-recommended shoes and felt totally overwhelmed, but Rhett quickly sorted through all those confusing names and patiently walked me through each option. Truly AAA-level helpful! yes, i picked salomon/ultra360 gtx eventually, in case any newbie like me is curious.

Daniel Godlewski

So I stopped in today. I don't know about 45 minutes before they were closing and I was looking for something specific although general because I am an MEC after all and I am an outdoor enthusiast. But when I got down to it and specific, the reason I came in was to buy a pair of cycling shoes with some very specific requirements in terms of I'm particular in my shoe wear. In any event, the staff was very friendly, open and knowledgeable and collaborative when I walked out with a really brilliant pair of cycling shoes. I could see the management working in the background as well as the sales associate that assisted me. Please keep up the good work. It's very refreshing. I did buy a pair of shoes and I compared after and the pricing is really good and in line so you have a good model too. Keep it up!

Rob F.

My wife and I came into this store on the 2nd of July looking for a replacement section of pole for our 10 year old tent. We were told that MEC didn’t have a repair service anymore, but while we were talking to the salesperson, we noticed that there was a sale on a very similar model of tent from the same manufacturer. The young lady, whose name was Rowan, then answered all of our questions promptly and professionally, comparing the specifications of our old tent to the new one. She then let us set up our gear shed that we had purchased a few years ago for our old tent and attach it to the floor model that was on display in the store to ensure that it would fit on the new model. This was the reassurance we needed to purchase a new tent. It was entirely because of Rowan’s helpfulness, professionalism, and tolerance of us temporarily dismantling the store display, that MEC made a sale to us as we purchased a new tent on the spot. We highly recommend this store, and especially Rowan, who was tremendously helpful!

Alina Staicu

We came in with a super complicated return and Elizabeth was so helpful and knowledgeable. She was able to navigate the returns and was super personable and gave great advice on new gear! 13/10 customer service experience, people like her are why we keep coming back to MEC <3