MIS Solutions, Inc.

Took over two communities that required assistance from 1path to disconnect their systems from our computers post transition. Despite persistent communication over weeks and regular follow ups, our team slowly kept getting locked out of their computers impacting our operations and resident care. This was persistently communicated to 1Path with no timely response and inconsistent messaging from their team. No sense of urgency from 1path in addressing our concerns or providing a timely proposal. It was a complete disaster to the point we just had to replace all of our computers. This was one of the most unprofessional experiences I have come across from a vendor having owned and operated several healthcare and senior related businesses. No regard to how their actions impact resident care.

I had the pleasure of receiving exceptional service from Mary at 1Path when I needed assistance setting up my authenticator on my new phone. Mary's expertise and professionalism were evident from the moment I reached out for help. She patiently guided me through the process, ensuring that everything was set up correctly and answering all of my questions along the way. I can't thank Mary enough for her outstanding service. She truly embodies the essence of excellent customer service and is a valuable asset to the team at 1Path. I highly recommend her to anyone in need of IT support or assistance. Thank you, Mary, for going above and beyond to help me out!

Great services! I got a callback from Emery after submitting my ticket and he was patient and very helpful when it came to solving my issue. After testing some things, he was able to help me understand why he was reccomending the solution he did. Hopefully when I call in next time, I'll get him again.