Motel 6 Council Bluffs, IA - Omaha East

This facility reeks of cigarette smoke in the public hallway and in the non--smoking room I was assigned. I did not know smoking is allowed in hotels. It is, but cannot affect areas other than designated rooms. |Smoking rooms are at both ends of the enclosed hallway, there is a smoking permitted bar at one end.|The hall smells of smoke. My room smelled of smoke.|Limited hot water in the shower.|Threadbare, scratchy towels.|Old bed and pillows, if you like sleeping on a rock, this will do.|Bedding, sheets, blanket, duvet all very thin and old.|Obvious plaster patching on the wall, didn’t even bother to paint over it.|I had a profound asthma attack. He was dismissive.|It’s bad when the truck stop employees are used to hearing complaints about the place. I’d have been better off showering at the Equestrian center and sleeping in my vehicle. Plan ahead and stay in Iowa Falls, 15 miles away.

I travel all over the midwest and stay in hotels often. This is the worst hotel I’ve ever stayed in. The carpet in the room was disturbingly dirty and stained. Both bed skirts had not been cleaned and were soiled. The parameter of the room had not been vacuumed and was filthy. I do not trust the reviews of this hotel. They claim 4 stars but I would never stay here again. It is a run down hotel that I would not trust. Stay in Webster City which is only 10 minutes from Williams. The Super 8 and AmericInn is so much cleaner, newer and much nicer.

Double charged even tho I told the owner at checkin I had a reservation number thru super.com(super 8 website) and showed him my phone.. he said ok and said he needed a card on file to charge incidentals... Fast forward 12 hrs and the owner charged my card for the room a second time. Called them and told them what happened and he said he wasn't doin a refund and to call the 3rd party website and get my refund from them. Super 8 website isn't a 3rd party tho. Now I got a wait 10+ days for my money back. Fraud at its finest. Will never stay here again. Worst customer service ever!