New York Roma Pizza Grove

Their pizzas are always consistently good. They often have great specials and it is very easy to place an order on line or from their app. Today I had their medium pizza with any toppings for 9.99. I ordered their pan pizza with chicken, sausage, beef, Philly, steak, mushrooms, and onions with two garlic dipping cups. It was prepared perfectly and tasted very fresh with a lot of toppings spread evenly. Parking is easy and with the app they will notify you when the pizza is ready so you don’t have to wait. Everything is prepared fresh and fast. The inside is clean and the staff is very friendly. The convenience and their prices are hard to beat.

I was having a little pool party and I decided to order some pizzas through the app, WRONG, I saw that my order was placed to this store so I called to cancel it because the estimated time was 45-55mins and the store is not the closets to my house, when I called the girl I spoke with told me that they never take that long and is usually less than that, I decided to trust her, WRONG again, the app was showing that the driver left the store at 2:36pm and I got the order almost at 4pm, and I decided to call again during the mid time because it was taking unusually longer, and I asked to cancel the order because I knew it was going to be cold, the girl asked me to not cancel and told me the driver should be at my house within 15 min, which was a lie, I put in the instructions “bring it to the pool” and then put the directions for the pool, the driver didn’t care she bring the order to my apartment and she didn’t even had the decency to call me and let me know, she left it on the floor. I came and obviously the food was cold and the sodas were really hot. When I called the store a girl told me that she called her manager and they sent a driver to sent back the food to the store to receive a refund. Honestly a poor customer service, they didn’t even try to make it right, horrible experience and I haven’t got my refund yet.

I ordered dominos by phone, pizza was not hot, these point is so important, in the past delivery guy have a térmica bag. Sunday June 29, Kendall Fl 33186 7:30pm