New York Welcome (USA Welcome)

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Mark Zhong

Totally horrible experience I never had with before, I and my family recently went Cancún through Fei Yang, they arranged a disgusting hotel that they called five stars. I spent half of time of my trip to watch hotel staff fixing room’s problems within 4 days. As apologies, Fei Yang offered me a “huge” coupon $100 for next trip, insanely travel agent, never go there.

Jenn Fung

I really don't like making travel arrangements through travel agencies. I feel like for the most part, I can find better deals online and not have to pay a fee for the agent's services. Fei Yang Travel did not charge us a fee upfront, but it was probably reflected in the prices we got. By the time we came in to book our flights and hotel stay in Asia, the trip was about a month out. That didn't leave a lot of time, and the prices were all doubled. We approached Miko to help with our booking. Typically, Chinese travel agencies are cheaper than the American ones, but you do have to be careful. There are certain differences in the standards between the two. What's ranked as good might be average in actuality. Since we had three people in our party, booking hotels in Hong Kong was a hot mess. The websites were unclear, and we were unsure of which hotels actually had larger room sizes for triples. The answer: almost none. The ones that did offer them were $300+ a night. Miko understood the amount of people we had, and since she also spoke Cantonese, we counted on her to negotiate. I felt like she wasn't assertive enough in phoning up enough hotels. Every time we called her, she said she had to wait for the following day to call because the hotel hotlines had closed due to the time zone difference. She should have worked independently in reaching out to more hotels. We finally settled on L'hotel Causeway Bay based on the prices(still high, but manageable), the proximity of the metro station, and because of the supposed feedback she received from past clients. After we had booked everything, she found out that one of the beds in the room was a rollaway. We had specifically asked for it to be a true triple. The hotel turned out to be filthy and riddled with unsavory types, with a topping of terrible service. This was by far one of the worst hotels I have ever stayed in. Plus, we only saved about $200 off the flights and really nothing off the hotel. I felt like Miko lacked that extra attentiveness that would have saved us many headaches on our trip.

Justin Wong

Our travel tour guide Vicky was really experienced and understanding.

Peter Ho

Totally not responsive. Doesn't return messages or answer emails