Nolan Transportation Group (NTG) - Austin

We give them a lot of business but their customer service is abysmal. They messed up a consignee’s phone number and so the freight company couldn’t schedule the delivery. NTG charged us $1,000 for 2 weeks of storage. I have emailed them 6-7 times during the course of 4 months asking them why they never reached out to us asking for a different phone number. They sent me an internal timeline showing they were aware of the bad number since before the storage charges began. So the only conclusion is that they wanted the storage charges to accrue so that they could charge us. The shipment was $200 and storage was $1,000. Bait and switch. They keep saying they will get to the bottom of it but they never do. And this only when they respond. They usually just ignore the emails and I’ve emailed 3 different people already. And then eventually they resend the invoice as if there hasn’t been months long dialogs contesting the charges. I would avoid them. It’s not worth the headache and unprofessionalism. No joke. 4 months now and no one will tell us why they never asked the shipper for a working number, even though they had the right number from the beginning and transcribed it incorrectly.

I want to applaud the customer service at FreightPros. Specifically, I want to compliment the exceptional service of Joshua Campos. Freight shipping can be an expensive nightmare! Our company found FreightPros and will not go elsewhere due continuously being offered the best prices in shipping and receiving the upmost care from our shipping agent when an issue arrives. Joshua responds quickly, communicates clearly, goes out of his way to help meet our request and help us solve any shipping issue we encounter. Thank you, Joshua, for making our business possible and relieving so much of our stress with your sincere efforts.

The worst shipping service of all time. DO NOT USE THIS HORRIBLE COMPANY!! look what they do to your products. ANIMALS COULD DO BETTER JOB. This is how is left and this how it was returned. UPDATE: their insurance is a scam as well.