Nortek Environmental

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Susan Leathers

First Care Heating went above our expectations. Technician Smith gave us an estimate, he explained everything that would be done for a new install for Furnace & AC gave us different options. Smith was very understanding of what we wanted and our budget. We decide to have the work done, I called and spoke with Martin and set up an install for the next day. We live in a condo with an association; after confirming the install we were told by the association that the AC could not be installed because of the location, and they needed paperwork from First Care. Again, I called Martin he immediately sent the information. It was 6p and the Association still did not give the ok. I was now speaking with Darryl who is in charge of the installation, he told me not to worry they can wait until we get the okay and he'd have his installers ready for the next day should we get the okay. After speaking with Martin, Darryl a number of times they were patient, understanding and caring. I knew we picked the right company. Knowing they cared about the customer and puts the customer 1st. Harone and his team installed the furnace; they went above excellence. First Care Heating is true to their Mission and Principles!

Gisselle

First Care Heating was honest, thorough, and just really easy to work with. After getting a second opinion, they confirmed there was no mold and took the time to properly clean our air vents and air return. They were in our home for over 3 hours, which made it clear they weren’t rushing or cutting corners. No pressure, no scare tactics, just straightforward explanations and solid work. I’m happy to invest in my home when it’s actually needed, and they made me feel comfortable and informed the entire time. Would absolutely recommend and would use them again without hesitation.

p catsicopoulos

I had a great experience with First Care. Richard and Carlos came out to rework my furnace installation and they were fantastic. Both were professional, highly knowledgeable, and took the time to ensure I was completely satisfied with the work before they left. It’s rare to find technicians who care that much about the details. Highly recommend asking for them!

Grace Goodwyn

I called last night about a misbehaving furnace (that of course started behaving again overnight...) and they were able to send out someone today. Paul was able to stop by even earlier than initially anticipated and was helpful, efficient, and knowledgeable. He quickly identified the issue, installed the new part, and later gave me a breakdown on the health of all the other major components along with price information so there wasn't sticker shock down the line. I'd definitely recommend First Care Heating and Air to anyone else going through furnace issues!