North Town Veterinary Hospital

I’m not one to normally write reviews but I have to say this store, in particular the staff, are the best!! I’ve been going here ever since it opened and they have always been so helpful, easy to talk to, and listen to concerns you have about your pet to try to help as best they can. Today, I went in for a couple different things and ended up staying and extra 20 minutes or so because two of the staff came from wherever they were in the store just because they could hear my dog/knew she was there. The pets and love that came from those 20 minutes will be something I cherish for a long time to come. My dog absolutely loves everyone who works here and will honestly make her rounds if I let her lol. It’s moments like these that we have to hold onto. So I applaud this crew of amazing individuals!! I love my dog but to see others do the same, truly means something special. Thank you REN’s Pets crew!! You’re the absolute best!!! Love Rory

The employees here are beyond wonderful. Jamie and Kim are so diligent and have a great attitude and shopping here is always a pleasure. The bad reviews are issues with the company, not the wonderful people at this location.

Prices are higher, twice have been charged for online pick up orders and both times Trinity Common location didn't have the inventory for the full order. After emails to receive the credit, I've completely given up on one of the credits totalling about $30. Petsmart Canada has NEVER done this and never would. They honour their prices too. Points program is also bad compared to Petsmart. Their stores are much better and they don't overcharge you and then argue with customers in store about it. As if I can't see the charges in my account.