Novotel Toronto Vaughan

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Tata Jolie

I stayed one night at this hotel and I was very disappointed. The bedsheets were dirty, with visible stains as soon as I arrived. It was so disgusting that I couldn’t even lie on them. Instead, I slept on clean towels I had brought with me, because I didn’t trust the hotel bedding. I noticed this around 1 AM, when I was exhausted. At that time, there was no way I could ask for housekeeping. The next morning, I reported the issue at the front desk and asked for a partial refund, which I thought was a reasonable request given the condition of the room. They only offered me $10(that I did not take), and told me I should’ve called to have the room cleaned… at 1 AM? Cleanliness should be checked before a guest checks in — it’s not the guest’s responsibility to verify that the room is clean. I took photos as proof, which I’m attaching here so you can judge for yourself. Honestly, I do not recommend this hotel, and I won’t be staying here again.

Fran Murdy

We had the opportunity to stay at t his establishment for one night. We are totally disgusted and very unhappy. The air conditioner didn't work properly, the bed was lumpy and uncomfortable. The shower has no water pressure. The walls are paper thin. The offer a free breakfast. The eggs are powdered, the home fries had no flavor. They were also cold. Upon check in they asked us for ID, and then proceeded to try to take a photo of my licence. I stopped them and gave them my health card. They could have just written the information down. i had to let them or they would have cancelled the booking. We had no choice as it was late and the price was in our price range We will never come back.

Nathan M

In need up of an update. Our room was "non smoking" but there was enough smoke to notice but not enough for us to complain. We were surprised to be upgraded us to a whirlpool sweet. But we didn't trust it to try and use it. It's the small things. Some one smeared caulking all over the shower head to try and seal it. Tin tape to try and seal around the air conditioner. The old carpet needs to go. Just take pride in your hotel and fix it up.

Umair Tayyab

We stayed for 2 night because of our reception in woodbine. the only thing that was good about the room was their AC, it was cold during these hot summer days. But list for bad things are long. Bathroom was clogged & not cleaned. We called to get it fixed and we were told it’s clogged because of city and there is nothing they can do. they sent someone in for cleaning which made NO difference. The room in general felt damp and sheets the pillows all felt like they were damp. There was mosquitoes inside room, so I had restless night. Breakfast was garbage, one of the worst I had in my life, coffee was cold. Breakfast location looked like we were sitting in storage. For the premium $ we paid this was pathetic. We needed an extra room for 4 hours for our guests to get ready for event and after spending thousands and thousands of dollars they still charged us more than half the day fees for the room. The key for the rooms kept on not working. I had to go reception 4 times. They had lots of parking space but they should also invest in EV chargers. We only booked this because we wanted ease of location for our reception. If I were you, I would think twice before booking the room but it is very convenient. Not Recommended