Oak Street Health West End Primary Care Clinic

So disappointing at the customer service I received @emoryhealthcare On the phone today. I typically have a great experience but today I had the awful experience of speaking to Luella who reports to Gina. Her attitude was nasty and she seemed annoyed to be working. I asked for clarification on information she provided and she said “ I don’t what else to tell you”. She seemed annoyed from the time she answered the call. Her attitude was nasty and rude. She should not be working in customer service for any hospital especially Emory. I asked to speak with her supervisor she left me on hold for quite sometime and then sent me over to a patient line. I’m considering having my surgery done elsewhere. So disappointed.

Terrible experience. The doctor was not knowledgeable. The financial and billing departments both gave false information regarding charges, which was not reflected on the bill. I called three times which all gave different figures and explanations, none of which matched the statement. The appointment wait time exceeded 1 hour. I would give this place zero stars if it were an option. Listen to the reviews. If I had seen them previously, I would not have brought my mom to this facility’sDEPTARTMENT OF GYNECOLOGY & OBSTETRICS. Go elsewhere!

My review is about Dr David Reyes I was very disappointed with my recent visit on 10/24 and I have made final decision not to go back. First of all, when Dr. David Reyes checked my back with stethoscope, the stethoscope did not even touch my back or was very light touch. He would have not listened to anything if it is not touching my skin. He was only pretending. What if something really was going on inside? He would have made a critical mistake One week before I was coming for this appointment, I had my blood lab work done. My thyroid medication was running out before I saw him, so I called endocrinology department and requested for refill and I specifically mentioned that I just got my lab work done and the result was posted on mychart so Dr Reyes needed to review it. Whoever the person that I spoke to read off to me what the message was and that included reviewing the lab result. Dr Reyes prescribed me the same dosage of medication. However on the appointment, he said that I needed to be on the higher dosage. I told him that I just picked up my medication and I needed to go the pharmacy again for new medication. Dr Reyes received the message for prescription refill request so he prescribed but he did not review the test result? If he was reviewing my health history and my age very carefully, he would have prescribed the right medication but he failed to do so. So so very unprofessional. How could a doctor prescribe a medication without carefully reviewing the health history? so shameful. He stated he will be quitting this December. My doctor at Johnscreek had left so I had to come all the way to the Midtown and he was quitting too. I would like to meet a doctor who will continuously take care of me. Dr Reye's response was "that is how life is". He should have not said that to his patient who was very upset and disappointed. He told me to comeback in 6months and I asked what the appointment was for. He stated "so you can see the new doctor". Dr Reyes is very unprofessional and he seemed like not taking care of his patient ** UPDATE** when Dr Reyes asked me if I wanted for 3months or 30day prescription, I said 3months but he prescribed 30day.