Ontario Khalsa Furniture

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.I’m a very frequent customer at this location, and my experience on December 1st was disappointing enough that I won’t be returning. On November 29th, when I came to pick up six chairs, the store was extremely busy with long lines. Despite that, the associate at the front still helped my husband and me load our car even after he told her she didn’t have to. That’s the level of customer service one should expect. However, on December 1st, while picking up barstools without my husband and 7 months pregnant, I placed the stool in a cart and began pushing it toward the door so I could pull my car around. The manager, Rav, shouted “Excuse me, you can’t take the cart outside,” instead of simply speaking to me calmly or offering a solution. I explained I was just bringing it closer to the door. After bringing my car to the front, I came back inside and was bending down struggling to lift the barstools myself. Another associate, Brittney, immediately rushed over, concerned, and offered to help spmthint you would expect from a manager. Moral of the story: Rav showed zero empathy and even less professionalism. Quick to take my money and remind me of the “final sale,” but nowhere to be found when a 7 month pregnant customer needed basic assistance. Brittney, on the other hand, was outstanding knowledgeable, attentive, and willing to step in when she saw someone struggling. She is the only reason this review isn’t one star. Thank you Brittney for showing what real customer service looks like. As for this location, you won’t be seeing me again. I’ll be taking my business to the Erin Mills store moving forward.

Abdul Aziz Al-Amin

Pretty big place and good selection of products. Very trendy and modern inventory. Sadly the marketing scheme isn’t great. They advertised curtains for slightly more reasonable price than most other shops and then you find out the price is for only one curtain not a set!!Does anyone buy a single curtain? I’m curious.

Faiq Ahmad

Just Bought wooden Buffet really happy with the purchase. Amazing place to shop great quality and prices. Big shout out to store manager and staff very professional and helpful. Thank you!!

Anupma Bhasin

Rav customer service excellent. Every time I come to store she always ready to help with smiling face. My favourite store for shop because of her thank you for your kind service .