Out Of This World Plumbing Ottawa

The team of Austin and Ethan were professional, respectful and patient. They answered all of our questions and concerns. This job included replacement of Poly-B piping and the installation of a new hot water tank. They took the time to explain what was going to be done and followed up with a walk-through review of the work. They installed lever shut off values were required as well as dielectric union connections on the hot water tank. And we were set up on an annual inspection schedule to ensure everything is in good working order. Can’t say how pleased we are with the product and service.

Austin and Jeremy did a great job installing my new sink and faucet. He also took a look at my water heater and gave me some quotes and options while he was here. From booking to work being completed it was all super professional. As a security feature, I appreciated that they sent me the name and picture of the person who was coming over.

Adam and his coworker [Ethan] replaced 3 toilets along with water supply connections, fixed a leaking kitchen sink, replaced an old bathtub faucet with a new one and installed additional main water shutoff lever. I am extremely satisfied with Adam's professionalism, skills, work performed and most of all, personal character. Adam did not mind me asking various questions, explaining why he's doing what he was doing, what tools, parts he was using and why. Also did not mind me taking lots of photos, videos as I wanted to learn from this experience. In addition, they also alerted me that we had a small gas leak at the furnace which we did not noticed before. Thanks to Adam and Ethan I called the furnace maintenance team to fix the issue. Absolutely would and will recommend OTW and Adam [and Ethan] to anyone!