Park Ascent

For all that Holiday Inn has long been known for, it seems some of that charm and professionalism is missing now. From the polished and attentive staff of earlier days to the current team—especially at the breakfast area—there’s a noticeable dip in quality and service standards. I was allotted a room on the 14th floor where construction was going on in the adjacent room. While I completely understand that maintenance work is essential, I wish I had been informed about it at the time of check-in. The breakfast spread was quite average, and unfortunately, none of the items really stood out or tempted a second helping. Dishes like idli, puri with aloo sabzi, medu vada, dosa, poha, and even the yogurt lacked freshness and flavour. The fruit counter, however, was a saving grace. Room service response time also needs improvement, and even small details—like TV remotes not functioning properly—reflect a need for better upkeep. I genuinely hope the management takes this feedback in the right spirit, as Holiday Inn has always been a trusted name for its hospitality and consistency.

Our stay at Holiday Inn Mayur Vihar was for two days, and we truly had a wonderful experience. The best part of our stay was the friendly and cooperative staff, who made us feel very comfortable throughout.||There was just one small issue — some noise due to nearby construction work. After struggling with it for around four hours, we finally called the front desk. Mr. Ketan from the Front Desk department answered our call. He listened carefully to our concern, explained everything in detail, and promptly shifted us to another room where there was no construction noise.||He also made sure that all the amenities were well placed and took excellent care of us. His service, behavior, and professionalism were truly outstanding. He is a very intelligent and responsible team member, and we really appreciate his efforts.||Mr. Ketan even guided us about Delhi sightseeing, helping us explore more places within a reasonable budget — which made our trip even more memorable, especially since it was our first time in Delhi.||We are extremely happy with the hotel and the service. My little daughter was also very delighted with the stay and still remembers Ketan with affection — she keeps saying “Thank you, Ketan!”||We will definitely come back once the renovation is completed. Thank you, Holiday Inn Mayur Vihar, for such a warm and memorable stay. 💖

I had an excellent stay at Holiday Inn New Delhi Mayur Vihar. The hotel is clean, modern, and well-located with easy access to both Delhi and Noida. What truly stood out was the exceptional service from the front office, room service, and restaurant teams. Everyone was professional, courteous, and went above and beyond to make sure I was comfortable and well taken care of. The room was spacious and very well maintained. The food at the restaurant was delicious, and the variety at the breakfast buffet was impressive. I highly recommend this hotel to anyone looking for a smooth and pleasant experience in Delhi. Thank you to the entire team for your warm hospitalityI look forward to coming back!