Peak To Peak Roofing & Exteriors, LLC

Chris from Cenco was trustworthy, professional, friendly, and courteous. He did an excellent job managing our roof replacement—we’d gladly give him 5 out of 5 stars. While the roofing work itself was well done, our experience with Cenco’s billing and follow-up services was disappointing. The billing office failed to provide clear documentation for both us and our insurance company, and the final bill was initially $6,000 too high. Additionally, the company took months to address the replacement of our gutter guards, which ultimately had to be completed by another company at our own expense of $1,800. We would absolutely work with Chris (with another company) and the on-site crew again, but based on the administrative and customer service issues, we would not choose to work with Cenco as a company in the future.

We contacted Cenco Roofing after they had posted an advertisement at our child's school. We needed a roof replacement and were initially drawn to the fact that they were a local neighborhood business. After signing the contract, the sales manager became extremely difficult to reach, was rude, and did not follow through on promises. The production manager over-ordered materials that sat on our property for months after the completion of the roof - the insurance was also charged for the excess materials. Cenco sub-contracts out their crew who damaged two windows and a patio table. Several of our neighbors used Cenco and also had a poor experience. Cenco is not transparent with their invoicing to insurance providers and submits different material/labor costs to maximize their profit. A neighbor with the exact same roof (same home/floorplan) was charged thousands more. Lastly, Cenco did not provide a final invoice until 6 months after the completion of the project and included late fees on the invoice. The senior administrator did wave the late fees and also provided a credit for the damaged windows and patio table. I would 1000% not recommend Cenco Roofing. Cenco does incentivize positive reviews on this site by providing a gift card.

Ben and Rex came out and did the roof inspection for all 3 of my houses. They were honest about their findings unlike some other roofers I’ve called out recently. They were extremely friendly and I will definitely use Cenco in the future because of them!