Pen Boutique Ltd

This review is not about the pen but the company. I recently purchased a Visconti Van Gogh Fountain Pen for $241, a significant investment for me and certainly not the kind of purchase I make lightly. As a first-time customer, I was genuinely excited to experience the quality and craftsmanship that this brand is supposedly known for. That excitement lasted about ten seconds. The pen arrived with the nib already full of ink, a clear sign that it had been used before reaching me. On top of that, the body had multiple visible scratches, something that is completely unacceptable for a product sold as new. At this price point, even the box should be flawless, which also bared signs of use, let alone the pen itself. What’s most frustrating is the feeling that my trust was taken advantage of. As a new customer, I expected honesty, care, and respect. Instead, I received a product that looks like it was pulled from a return pile and passed off as untouched. It’s disheartening, and frankly embarrassing, that a company would allow something like this to happen. If this is how they think it’s acceptable to treat first-time buyers, it says a lot about their business practices and even more about the value they place on customer trust. No one spending hundreds of dollars on a premium writing instrument should feel deceived or taken for granted. I hope they take this seriously, because this experience has left me with nothing but disappointment, and zero confidence in purchasing from them again

Great local spot for fountain pens. I buy all my ink there and occasionally get gift pens for other people. They also have Travelers journals which are some of the best. (I got mine on Amazon before I knew) going to get all my paper and ink refills from here going forward to support this awesome local business. Great shop, great prices, great staff, great products.

I love this store. They have the best variety of pens; from everyday writers to multi-thousand dollar pieces of art. And the store owner, Ms Leena, is truly amazing. She has the best personality and sweetest demeanor. She is extremely personable and takes the time to get to know her customers in the most genuine way. And all the store representatives are amazingly attentive and helpful to answer any questions as well as entertain you pen curiosities. Buying a pen from them was honestly the best buying experience and almost makes you want to give them your money. I’ll never buy a pen anywhere else.